OTS USA:

  * OTS Helmets was born out of a desire to create cutting edge helmet designs that provide top notch performance at a low price and doing it all while looking great! Our helmets are produced in one of the best factories in the world alongside some of the most prestigious brands in the industry. The owners of the company are hands on with product development, design, and quality control. We back up all our products with a 100% satisfaction guarantee, world class customer service, and dirt cheap shipping rates.

  * Our commitment to you:

We take pride in designing and manufacturing each of our product with the goal of providing highest quality possible in that price range.

  We have contracts in place with major shipping providers to help ship and deliver our products to the consumer fast and efficiently. Our average processing / handling time is less than 24 hours and about 95%

We Strive for 100% customer satisfaction and so far we have done a good job, in case you have any questions or comments regarding our products or service, please contact us immediately via the 'Contact Seller' tab. Your Positive feedback is our best reward.

    Payment Information:

  * Based on eBay new policy, we only accept PayPal Payment.

  * All major credit cards are accepted through secure payment processor PayPal.

  * If you don't have a PayPal account,you still can check out by using your debit / credit card directly.You have the option to register a PayPal account after the checkout. Learn more about PayPal at:

  * Payment must be received within 7 days of auction closing. According to eBay guidelines, all unpaid purchases case will be opened automatically.

  * If you have bought multiple items from me, you can send me one payment for all the items instead of paying for them individually. When you click the Pay Now button, eBay will automatically determine if there are other items you have won or purchased from me and will combine them for your review.

  * If you need to specify the color or other information for the items you purchased, please contact us directly with item # and your eBay ID.

    Shipping Information:

    OTS USA understands the importance of bringing our customers fast and dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible.

  * Free shipping for the Lower 48 States with a physical address. We will be shipping with UPS, FedEx or USPS. Transit times are usually 3-7 Business days

  * For US territories, PR, HI, AK, GU, VI, PO Box, and APO / FPO, there may be an addition charge to ship to those areas depending on the weight of item and the carrier you choose.

  * For international shipping, we only charge and is responsible for shipping fee. All brokerage fees and taxes are not included into the shipping cost. The customer is responsible for these charges and they are dependent on each individual country. Shipment to these countries will be shipped with USPS, UPS or FedEx.

  * We do not accept COD & Shipping Upgrade is not available.

  * For exchanging shipping address, just choose “Use another Address” during the checkout process. Please verify your address is accurate and deliverable.

  * For calculating the shipping fee, just need to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option for shipping method before you finalize your order.

    Shipping Methods

    For fast and reliable shipping, we exclusively ship through UPS, FedEx and USPS carrier service. Orders are shipped usually in 1 business day but we do reserve the right to take up to 2 business days for processing before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note UPS ground / Standard does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays and national holidays. ORTHRUS USA does not ship on Sunday and holidays.

    We package all of our orders in either envelop or standard UPS / FedEx brown boxes and USPS Priority Mail Packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE if required.

    USPS First Class & Priority Mail Shipping Service

    USPS first class service and Priority Mail is the fastest, most reliable shipping method for lightweight products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, Orthrus Inc may choose to ship via USPS to ensure faster delivery. Refer to the map below for a detailed estimate of transit time using First Class or USPS Priority shipping.

  30 Days Return & Exchange Policy:

  * We give you a 30 days money-back guarantee to return any items purchased, no questions asked, hassle-free.

  * You can return for refund or exchange same product or different product (difference of price will be charged) within 30 days after you receive the item.

  * Any returning or exchanging items must be in the original package and new condition. We reserve rights to refuse refit or damaged items (caused by buyer) for return and exchange.

  * No returns will be accepted if you contacted us after 30 days of receiving the item.

  * Return fee: Buyers are responsible to pay the return shipping fee. 15% restocking fee on total price will be charged and be deducted from the refund total.

  * Exchange fee: No restocking fee will be charged, however Buyers are responsible to pay the return shipping fee and exchange reshipping fee, depending on the weight of merchandise.

  * Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.

  60 Days Warranty Policy

  * Defective Return & Exchange: To help process this faster, please provide detailed description explaining the problem and attach photos of damaged products as well. If we authorize the return, you will be receiving an email with instructions on the return. Click here to contact us directly.

  * We give you a 60 days warranty to exchange any defective items. Within 3 days after you receive the item, Pre-paid return label or shipping fee will be provided if it is necessary. After 3 days, buyers are responsible to pay the return shipping fee to send item back to us. We will cover the replacement shipping fee. Defective products only can be exchanged for the exact same product within 60 days after the date of sale. No exchange will be accepted if you contacted us after 60 days of receiving the item.