Company Information

ITXchange specializes in providing dependable network hardware, with a specialized sector for new, refurbished, and used laptops. As a top provider in North America, we offer a wide range of high-quality laptops from various manufacturers, ensuring you get the performance and reliability you need at a competitive price. Our expertise extends to network hardware procurement, IT maintenance and support, and custom IT solutions tailored to suit the unique needs of businesses. We are committed to delivering exceptional customer service and industry-leading products to individuals and businesses of any size. ITXchange is your trusted partner for all laptop and IT hardware requirements. Contact us today to learn about how we can support your business.

30 Day Warranty

We have such a high level of confidence in the quality of our IT hardware and our testing procedures that we offer a 30 Day warranty for end users and a 30 day warranty for resellers. To activate the 30 Day warranty, contact us after purchase and request the warranty form. Products not registered within 30 days may not be eligible for repair, replacement, or refund. Note: the following products are limited to a maximum 30 Day warranty (whether included as components or sold separately): batteries, hard drives, tape drives, and other storage devices.

If you have an issue with your equipment, our Cisco-certified technicians will guide you through a solution. If we are unable to resolve the issue over the phone, we can provide a replacement, repair the equipment, or refund the purchase price.

All returned items must have an RMA number (Return Merchandise Authorization), so please contact us to request an RMA number. To initiate the RMA process, please ensure you have the original order number and equipment serial number.

Return Policy

An RMA (Return Merchandise Authorization) must be created prior to returning equipment. Unauthorized returns will be returned to sender at the buyer’s expense. Please contact us on eBay to initiate the return process.

• All original packaging, equipment, and accessories must be returned. If anything is missing from the original shipment, ITXchange reserves the right to return it to the buyer as-is with no refund.
• A 25% restocking fee will apply to any new item where the original packing/seals have been compromised.
• Please do not write directly on the original box/packaging.
• After 30 days from the delivery receipt date, it is at ITXchange’s sole discretion whether to accept returns.

Payment

We accept PayPal (which supports all major credit cards) for online payments.

We may ship via UPS, USPS, DHL, or Courier service with an equivalent delivery time at our discretion; for example, UPS Ground instead of FedEx Ground.

Additional fees may apply.

Once your item has shipped, you will receive a notification with the tracking number.

We will ensure your products are packaged safely and securely. However, ITXchange is not responsible for any damage to items due to carrier mishandling.

Questions?

Send us a message using the eBay messaging system.