RETURNS & WARRANTY
WARRANTY
URSA 4X4 offer a 24 month warranty on products used from the date of purchase (unless noted otherwise).If you require any assistance with your product, please contact us.
30 DAY RETURNS
If you've changed your mind or purchased in error you may be entitled to return the product for a partial refund. We must be notified within 30 days of you receiving the item, and it must be returned in original unused re-saleable condition with all tags and packaging in the following 14 days. Returns will not be accepted if you contact us after 30 days of receiving the item.
ITEM DAMAGED IN TRANSIT?
Please contact us prior to any installation to make a claim. We will not negotiate on damaged items after items are installed.
RETURN ADDRESS - Please contact us via eBay message to confirm return address.
ADDITIONAL NOTES
If the product is damaged during or after installation, a refund or credit will not be given.
SHIPPING
We process orders fast with 98% of items dispatched within 1-2 business day. Please ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery.
We may not be able to deliver to a very few remote areas. Either use a different delivery address or choose the pick up option.
ABOUT US
URSA 4X4 is a well-known high-end auto parts manufacturer based in China and Malaysia, specializing in supplying full ranges of high quality gas struts, gas strut accessories, linear actuators and related hardware products. Our featured products include variable damping gas springs, automotive-grade liftgate & hood struts, and pickup/ute tailgate assist kits.
We have passed the IATF16949 certification and hold 40+ national patents in this field. At present we have production capacity of 20 million gas springs per year and export successfully to more than 50 countries including USA, Australia, Switzerland, France, Spain, Germany, Denmark, Turkey, Qatar, Japan, Singapore, Malaysia, Philippines etc.
Exporting Country
Major players in the automobile, office furniture, industrial, transportation, appliance, health care, leisure, and gaming industries depend on URSA 4X4 as a developmental and systems solution partner. Our engineers and technical sales team will work seamlessly with your staff on a wide variety of projects, committed to providing the most effective solution for your organization.
We are the stable supplier of some top auto companies such as TOYOTA, EGT RENAULT, BYD, GEELY, etc. We also supply OEM parts to some foreign companies.