FAQ's
Do you allow pick up of items and if so, when can I collect?
Yes, we allow pick up of our items between the hours of Monday to Friday between 9-5pm by prior arrangement once you have made your purchase. Some flexibility is provided outside of business hours but this is at our discretion and only if agreed prior to purchase.
How do you pack items?
We
have a background in packing very fragile items so know exactly how to
ensure your package arrives in undamaged condition. Buying online is
often easy and convenient, but when things go wrong, it can become
highly stressful and frustrating dealing with a either a lost parcel,
damaged item and/or re-deliveries. We take the stress out of purchasing
online by quick order dispatch, using Australia Post for convenience and
reliability, by using a fully tracked freight service so you can know
where your parcel is along the process, and by packing items carefully
and professionally to avoid damage, and stress. Please check out our
feedback which validates the care and attention we take in all the
orders we send.
95% of the packing materials we use are pre-used (but clean and like new) and are sourced from a local business to save them from going to landfill and recycling.
Do you ship from Australia?
All our items are on hand and with us in the Inner West area of Sydney. We generally ship items within 24-48 business hours from the order being received and we always use a postal service that has full tracking capabilities so you can rest assured that your order will arrive fast, and that you can track its whereabouts from door to door. None of our items come from a third party or overseas, so turnover of orders is generally within 24-48 business hours of your order being placed.
If I want to purchase multiple items, would you be able to offer a discount?
Most of the time we are able to combine the postage and also offer a discount on the cost of the items, but this very much depends on the item and if the item is already on sale or part of an existing or current promotion. However, in order to get the maximum discount we can offer, you must contact us prior to purchase. This is because we pay fees on both the items and the postage charged, meaning the discount will be less due to the fees charged.
Which freight service do you use and can I choose?
Although
primarily we have been using Australia Post due to the reliability and
the locality of Post Offices around Australia in the event of a missed
delivery, we are now trialing the use of Couriers. Although we will
still be using Australia Post for most of our deliveries, the rising
costs of their services makes this challenging at times, especially for
light items under 250g. In order to send at letter rate with Australia
Post, the item can only have a maximum thickness of 20mm/2cm, anything
above and it needs to be sent as a parcel (which is a minimum cost of
$10.60, and they do not offer a service specifically for parcels 250g or
under. Where the item is 250g (packed weight or under) we will now
offer the option of a Courier service. This works particularly well for
Metropolitan areas, but unfortunately does not work well for rural
areas.
I am trying to order multiple items, but it will not allow me to ask for 'Request Revised Total', how can I request a combined postage revision?
Unfortunately when items are already discounted as part of a current promotion (a coupon code or sale event), eBay will not allow a 'Request Revised Total' from your cart. However, we can still offer postage discounts if you reach out to us and let us know which items you are wanting to purchase. That way we can make any necessary changes in the listings so that you can get the maximum discounts.