Pinkcitygems
100 % Natural Aquamarine Gemstone.
Shipping
The Purchased Product shipped to winning Buyers within 1-2 business day after receiving the payment.
The parcel with Item will be shipped from India.
Economy shipping - takes 15-30 business days usually (depend on country location).
Standard/Expedited Shipping - takes 10-15 business days usually (depend on country location).
The buyers are responsible for additional charges VAT, Custom fees, Import Duty etc. (if any).
Your patience, kindness & understanding will always be appreciated.
Return & Refund Policy
We offer a 30 days risk free return policy. If you don't like the item(s), you can return it for a full refund or replacement (which you'll prefer). The 30 day return period begins from the day you received the item(s). Shipping cost, insurance, duties and taxes fees is Non-refundable. Please contact us before sending any return. Send returns by registered mail only.
Return of the damaged / used item will not be accepted.
Feedback Policy
If you are satisfied with our product and service, we sincerely hope you can leave us a positive review and rate the Detailed Seller Ratings with a “FIVE STARS".
Please do not leave us 1,2,3 or 4 star detailed seller ratings because they are all the same as the negative review.
Our goal is to make sure you are a satisfied buyer and pleasant shopping with us.
If any problem, please contact us before leaving the feedback or opening the case, we’ll do our best to help you out and solve the problem.
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FAQ'S
1 - What is Name………! Primary business?
We are specialists in color Gemstones. If you are looking for natural high grade gemstones,
You have come to the right place.
2 - Do you have any store or office where I can view the items I am interested in?
Your most welcome at our factory (in Jaipur city of India) and office.
3 - How quickly do you respond to Emails?
During business day and working hours we'll usually respond to all emails within few hours or on same day.
4 - Can I return an item if I'm not happy with it? What is your Refund Policy?
Of course, we offer a 30 days risk free return policy. If you don't like, you can return it for a full refund or replace (which you'll prefer). The 30 day return period begins from the day you received the item(s).
5 - How will I be refunded?
Refunds will be issued in full for the original item price you paid.
Refunds will be processed promptly (typically within three working days) via the same payment method you used to make the purchase.
6 - I like a piece of Gemstone on your site but would you make a small change (in shape/size)
For me ?
As we manufacture all of our own products, we can make small changes to the shapes/ size or re-cut for you at no extra charge.
7 - Are your Gemstones Natural?
All of the Gemstones we use are 100% natural.
8 - I am looking for a particular stone which is not listed on your site, can you source it for me?
If you have a requirement for a certain type of stone, please let us know and we will do our best to Prepare it for you otherwise we'll arrange it from other manufacturers.
9 - Do you sell Certified Gemstones?
Yes, most of our customers don't require any certification but on the demand of our customers we send the Gems to gems testing lab for Testing Certificate. For testing report of each piece you need to pay US $ 10 extra.
Have a Nice Day.