New/Never used customer return. There are surface scratches on the seat and the lid from previous handling. They are super hard to see and picture. You have to be super close and in perfect lighting to notice therm. I tried to picture them to see.

Product Features:

Gentle water spray with oscillating and pulsating features

Comfort spray settings with adjustable volume and temperature

Automatic open and close lid

Convenient remote control

Heated seat with temperature control

Programmable energy saver system

Built-in air purifying system