All Items sold by us come with a 12 month warranty. 

New

Item is brand new and factory sealed.

New Open Box
Item will be in as new condition packaging may have been opened for display or inspection purposes, all accessories sealed. 

Refurbished

Sourced from Manufacturer or accredited third party refurbisher. Items tested, cleaned and working. Comes repackaged.

Like New

Opened, like new product with all accessories. 

Very Good

Excellent condition device with light or minor signs of use. Device may not come in original packaging or accessories.

Good

Good condition, device will have signs of use and may not come with all accessories. 

All devices have been checked and tested when necessary and are guaranteed under our returns policy. If the device has no original charger cables, 3rd party replacements will be packaged with the device.

Based in Cheshire, England, the Outlet Shop, established in 2014, specialises in providing discounted technology products and accessories. The team collaborates directly with brands and retailers to procure end-of-line, surplus, and customer returns stock, enabling us to offer a diverse range of products at the most competitive prices.

We exclusively work with distributors, brands, and stores to ensure that all our merchandise is authentic and reasonably priced, without compromising on quality or service.

Orders placed Monday to Friday will usually be despatched within 1 working day via Royal Mail which can take between 3-4 working days or UPS  for large both of these services are FREE.

We also offer Royal Mail Special Delivery and Royal Mail Tracked 24 services for a extra charge if you would like your items quicker. Orders are only despatched from our warehouse Monday-Friday, excluding UK public holidays.

If you have changed your mind about your order and it remains in its original packaging, unopened and sealed, you have the option to initiate a returns request within 30 days of receiving it in order to obtain a refund.

In the event that your item has arrived in a damaged condition or is incorrect, kindly submit a returns request, providing details about the damage. 

Our customer service team will promptly respond to your request. If possible, please include a photograph of the damage to expedite the refund or replacement process.

If your item is found to be defective, please reach out to our team, and we will assist you with the necessary steps to resolve the issue.

Here at The Outlet Shop we are all about making sure our customers feel appreciated. We have a team of dedicated staff available to help our customers with product information, after-sales support and delivery queries.

Our phone line is available Monday to Friday 9am - 3pm or any of the Customer Service team will be on hand to help email.