PRODUCT DESCRIPTION

Musk by Alyssa Ashley 25.5 oz Hand & Body Moisturizer for Women *NIB

Product Brand : Alyssa Ashley

UPC / EIN : 652685735274
 
 
Free Standard Shipping on most items + shipped within the domestic 48 US States.
 

SHIPPING POLICY

Standard Ground U.S. Shipping: Orders will be shipped via U.S. Postal Service, DHL, UPS or FedEx.

  • 99% of all orders are shipped within 1 business day.
  • Transit Time: 2 - 8 business days

All items shipped within the domestic 48 US States.

Once an order is shipped, a tracking number will be emailed to you.

In order to comply with the Department Of Transportation regulations, any restricted items will be shipped via ground delivery.

WE DO NOT ship Department Of Transportation restricted items to Puerto Rico, Hawaii, Alaska, APO/FPO/DPO or International addresses.

PAYMENT

We accept payment by PayPal, Visa, Mastercard, and American Express.

OTHER STORE POLICIES

RETURN POLICY :

YOUR COMPLETE SATISFACTION IS OUR MAIN GOAL.

We accept returns within 30 days of receiving your order.

All merchandise must be returned in its original condition. We will charge a 15% restocking fee for any merchandise that has been opened.

Due to health precautions, we cannot accept returns on Makeup, Skincare and Hair care products.

We are not responsible for the shipping cost to return an order.

To ensure your return is processed, please include the following information:

  • Ebay User Name
  • Full Name
  • Phone Number
  • Reason for returning your order

All returns must have a tracking number. We are not responsible for the return package until the tracking number is marked as "delivered" to our facility. Once received, please allow 5 business days for your return or exchange to be processed.

Cancelling or Canceled Orders: 

  • Eligible for full refund, including S&H, ONLY if cancelled prior to shipping.
  • We cannot process claims, refunds or additional requests once package is in transit with the carrier.

No Exchanges: 

  • We do not allow merchandise exchanges at this time.
  • Please contact our Customer Care department via eBay messaging should you require assistance with processing a return.

Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 72 hours of delivery for an immediate resolution. All defective item(s) claims are subject to inspection and confirmation. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.

Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 72 hours of merchandise receipt. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Free Shipping Offers:

For 'free shipping' packages, shipping cost ($7.95) will be assessed and deducted from final reimbursement of refunds and store credits.

Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Undelivered, Unclaimed, Refused, or Returned Packages:

  • A 20% restocking fee and a Return to Sender fee of $7.95 will be assessed accordingly.
  • Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed.
  • Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error.
  • For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement.
  • Any shipping cost you incur to return the product will not be refunded unless it is a company error.
  • Non-refundable shipping applies to both domestic and international shipping.

Customer Service

If you have any questions regarding shipping or our returns/exchange policy, message us through the eBay Messaging Center.