Our corals are what you see is what you get? (WYSIWYG). This is a photo of the actual coral you will receive unless otherwise stated.

We offer an arrive alive guarantee, if your order doesn't arrive alive then providing you follow the procedure laid out below you will receive a full refund, I must stress that the procedure must be followed correctly otherwise refunds or replacements will not be granted so please read our arrive alive guarantee terms and conditions before ordering. 

Livestock is not automatically sent, after ordering you must advise us when you would like your order shipped, orders can be for Wednesday to Friday only. Please allow at least 24 hours notice when providing us with a shipping date.

Most corals will change during transportation, colour, shape and size will all alter during shipping and is normal and will correct within 12 to 72 hours depending on the species. If you are unsure about anything just get in touch for more specific advice.

Your order WILL NOT be sent until you notify us by email of your chosen delivery date, delivery can be made Wednesday to Friday. Please give us 24 hours notice.

DELIVERY

THE BEST DELIVERY POSSIBLE

= EQUALS =

THE BEST LIVESTOCK POSSIBLE

All livestock is sent on a next day delivery with a specialist courier who know they are carrying livestock and know how to handle it. One or more heatpacks will be used as well as polystyrene boxes wherever necessary.

IMPORTANT: Before we send your order we will await instructions from you to advise us which day you would like to take your delivery, we can deliver to you Wednesday to Friday ONLY. Please email us your preferred day after making payment and please give us 24 hours notice as there is much preparation in getting livestock out safely.

We guarantee our livestock will arrive alive, there is no reason why they should arrive any other way due to the care and professional way in which they are packaged with heatpacks, polystyrene boxes and all other necessary precautions considered for the species we are shipping. In order to meet the conditions of our guarantee you must take delivery of your order and sign for it on the first attempt, this means that someone must be available to sign for and take delivery on the day you specify, this is why we will not send your order until you have confirmed to us by email the day you require delivery (Wednesday to Friday only)

DELIVERY

Postage cost for livestock is a one-off charge, order as much livestock as you please and the postage will be combined so you only pay postage once per order

For Scotland & Ireland (Lowlands, Highlands & Offshore) Isle of Wight, Isle of Man, Jersey, Guernsey, Isle of Scilly etc.

& postcodes including G, EH, ML, DG, DD, KA, KY, KW, RS, AB, FK, PA, PH, IV, TD, HS, ZE, BT.

Please contact us before ordering. Shrimps and urchins are excluded from deliveries to these addresses and weight restrictions and surcharges may apply.

ARRIVE ALIVE GUARANTEE

We offer an arrive alive guarantee, there's no reason why with careful shipping procedures your livestock shouldn't arrive alive, if for any reason you expect it is not alive you must follow this procedure below correctly in order to receive a refund, refunds exclude p&p charges.

(1) You must have been available to take delivery and sign for your items on the very first delivery attempt.

(2) You must immediately unpack your delivery and begin acclimatisation of your livestock. the best method for acclimatisation is the drip method, the second best method would be to float the bag unopened for 30 minutes, then, open the bag and over a period of 60 to 90 minutes add small amounts of your tank water to the bag every 10 minutes or so. The animal should only be added to the main aquarium once the water they arrived in makes up a very small percentage of the water in the bag.

(3) You must advise us within 2 hours of taking delivery that you suspect a problem. Please advise us by email or by calling us on 01268 729203 giving us your ebay user ID and details of the problem.

(4) You must take clear photo's of the livestock in water to enable us to verify the condition and email these to us within 24 hours.

(5) Note corals will shrink and close up when being transported and may stay that way for several hours in a new habitat, this is normal. Also crabs and snails may not move for several hours, if you are concerned let us know and we will make a note of it and ask you to continue the acclimation process.

(6) If you follow these procedures and your livestock has indeed arrived dead you will receive a refund.

(7) Please note we cannot accept responsibility for livestock dying two hours or more after delivery, we guarantee live arrival only as we cannot be sure of the new owners husbandry or water conditions.