HP Pavillion 11-n000na

·         Power supply not included battery condition unknown.

eBay Returns Policy

At ECDC, we value your satisfaction with your purchases made on our eBay store. We understand that sometimes issues may arise, and we are committed to providing a fair and transparent returns policy to address any concerns you may have.

1. Faulty or Damaged Items

If you receive an item that is faulty or damaged, we offer a hassle-free return process. Please follow these steps:

·         Contact us within 14 days of receiving the item to report the issue. You can reach out to us through the eBay messaging system.

·         Provide detailed information about the issue and, if possible, attach clear photographs or videos showing the fault or damage. This will help us assess the problem more accurately.

·         Once we have reviewed your case, we will provide you with instructions on how to return the item. You will be responsible for packaging the item securely.

·         Return the item within 14 days of receiving our return instructions. Make sure to include all original packaging, accessories, and any documentation provided with the item.

·         We will inspect the returned item upon receipt. If the item is confirmed to be faulty or damaged, we will either replace it (if available) or issue a full refund, including the cost of standard return postage.

2. Change of Mind Returns

We understand that sometimes your preferences may change, and you may no longer wish to keep the item. However, we do not accept returns for items where you have simply changed your mind.

3. Buyer's Responsibility for Return Postage

For both faulty/damaged item returns and change of mind returns, the buyer is responsible for covering the cost of return postage. We recommend using a reputable postal service with tracking to ensure that the item is returned to us safely.

4. Condition of Returned Items

Items returned must be in their original condition. Any signs of use, wear, or damage that were not present when the item was initially shipped may affect your eligibility for a refund or replacement.

5. Refund Processing

Refunds for eligible returns will be processed promptly, typically within 5 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or need assistance with the returns process, please feel free to contact us through the eBay messaging system.

We aim to provide the best shopping experience possible and appreciate your trust in us. Thank you for shopping with ECDC on eBay.