• - Please note that import duties, value-added tax (VAT), and goods and services tax (GST) are not included in the item price or shipping fee. Buyers are responsible for these taxes. Please contact your country's customs office to find out how much these additional costs will be.

• - Insurance coverage and tracking number are included in the shipping fee.

• - We only accept payments via Managed Payments.

• - We ship from Japan to all over the world via EMS (Japan Post Office), FedEx, or DHL.

• • * Please note that ONLY the REGISTRATION ADDRESS is available.

Our product may be OUT OF STOCK when your purchase has been done because those are sold/listed at multiple stores at the same time and possible to be sold out simultaneously. In that case, we will notify you of the cancellation by message, then please reply within 4 days. As soon as we confirm your reply or after 4 days have passed without any response, we will cancel the order and refund your payment.

• - We accept returns as long as items comply with our return policy. Please contact us within the stipulated period of time after receiving the items.
  NOTE: As mentioned above, We do not accept returns in the following cases.

• - If the condition of the returned product is different from the condition at the time of shipment:

• • * Items that have been used even once.

  • * Items that have been stained or scratched due to the customer's responsibility.

  • * Accessories that came with the item at the time of purchase are missing due to loss, damage, etc.

  • * The product's protective sticker have been removed or the tag have been cut.(The same goes for our management tags.)

  • * When the return deadline has been exceeded.

• - After requesting a return, please do not send the product until you receive instructions from us.

• - Expenses (such as shipping fees) will be borne by the customer in the case of returned goods or canceled orders after our shipping procedure has been done at the customer's convenience.

With buy-and-sell records of tens of thousands of luxury brand products, BrandCity runs over more than 10 years by Platinum Inc. licensed by Osaka Prefectural Police.

* license number: 621121802202 (as pre-owned item dealer)

We are also a member of the Association Against Counterfeit Product Distribution (AACD), which is composed of over 100 distributors who handle parallel import and/or used brand products, and aim to prevent and eliminate the distribution of counterfeit and illegal products.

All items are inspected by our professional appraiser and we fully guarantee that all listed items are authentic. Enjoy a safe and happy shopping experience.