Welcome to our store
We guarantee you will get what you see and hear and will be treated professionally and warmly. We are a professional guitar manufacturer that can provide you with the best service and products. If you need more help, please let us know and we will do our best to solve it for you and give you a pleasant shopping experience. If you like our products, we will provide you with detailed answers. Rest assured that we can provide you with high quality guitars at a reasonable price.
About the pictures: These pictures were taken by ourselves in the factory. Every guitar is different because of the light in the room or some other reason, so the photo and the guitar you get may be a little different. Every guitar can't be 100% the same, and the photo of the guitar you see is just one of them. If you want to know the details of the guitar, please contact me.
flow
When we receive the order, we test that each guitar is in good condition before shipping it. When you receive the guitar, if you encounter some problems (such as buzzing, sound testing, workmanship) or you are not satisfied with our guitar, please let me know immediately and we will do our best to make you happy.
After sale
Communication is the best way to solve problems. If you have any questions or are not satisfied with your purchase, please contact us before submitting neutral or negative feedback and we will help you resolve the issue as soon as possible until you are satisfied. Good deals deserve positive feedback from each other. When you are satisfied with your purchase, we sincerely hope that you will give us positive feedback. When everything is finished, we will leave you a positive feedback immediately.
Return policy
What should I do if there is a problem? If there is a problem with your order, you must first send a message to your sales engineer. Anyway, he or she will take care of you. Our unique policy is that we will address all costs of all costs to your satisfaction. What should I do if I receive a defective product? When you receive a damaged or defective product, please send us a photo for verification, then we will provide you with a full refund, please return it within 3 days in the same condition as when we sent it, and after we receive the item, we will provide you with a full refund or replacement. How can I return it? If the product you received does not meet your expectations, I am sorry, the project must be restored to the received state, including all accessories, documents, packaging materials. Use a traceable delivery method, such as fedex or UPS or USPS. We recommend that you purchase your own shipping label and secure your package when you send it back to us. Sometimes things get damaged along the way. If that happens, we want you to be protected. If you purchase a finished product such as a guitar and there are no quality issues after you receive the product, we will not pay return shipping. If you want to replace, we can send you a new one, if it is due to the quality of the parts, we can send you the parts for free.