Please note customer satisfaction is our main goal.
Don't hesitate to contact us if you have any questions in regards of this product.
Returns and Refunds
You must contact us within 14 days of the parcel being marked as delivered by the local courier service.
Please note returns costs are covered by the buyer.
Your refund will be issued using your original payment method.
I received a damaged or faulty item:
Whilst we hope this never happens, if you have received a faulty or damaged item upon delivery, please contact us immediately.
1. Message us via EBay messages
2. Attach a photo of the faulty, unworn, item received within 7 days of the tracking marked as delivered
Please note: This policy specifically applies to faulty or damaged items received on arrival, that are unworn and within 7 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items after being worn or after this time period. An item is not determined to be faulty if damaged in the course of being worn.
I received the wrong items:
Sorry about that! If we accidentally sent you the wrong order or item(s) please Message us via EBay messages immediately. Please include your order details and an image of the entire order with its original shipping label and packaging.
Free worldwide shipping
Our goal is to be able to offer you the best quality at affordable prices, as well as FREE standard shipping. While standard shipping is a little longer than express, it has a lower the carbon footprint.
When will my order be shipped?
All orders are processed and fulfilled within 1-5 working days.
How long does shipping take?
UK & Europe: 11-15 business days
USA/Australia: 11-20 business days
Please note that these shipping times are just an estimate, in most cases customer will receive their orders before or after these timeframes.
Please track your order via the tracking information provided. All orders are dispatched from the warehouse located in China.
You will receive a shipping confirmation message with your tracking number. Please allow up to 7 business days for this tracking code to activate.
Please note: We cannot send to PO BOXES, please ensure a street address is supplied.
You can track your parcel by entering your tracking code into https://global.cainiao.com/
Order tracking - Marked as delivered but cannot locate parcel:
If your order has been marked as delivered but you cannot locate it please contact your local delivery service immediately. It is your responsibility to lodge a report with your local delivery service in this circumstance.
We do not process refunds for orders marked as delivered.
Order tracking - Marked as 'failed delivery attempt':
If your tracking is marked as a 'failed delivery attempt' it usually means they were unable to leave your parcel in a safe place, or were unable to deliver it.
This usually means you are required to collect your parcel from your local delivery service in a timely manner.
Order tracking - Returned to sender:
If your order has been returned to sender we will re-send your order no more than once.
Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time, if they require you to do so
Order tracking - Awaiting collection:
If your tracking is marked as 'awaiting collection' it is your responsibility to collect it from your local delivery service.
If you have any questions or issues regarding this please contact your local delivery service immediately.
We do not process refunds for failure to collect your order.
Customs, duties and taxes
You will not have to pay anything to the delivery company to receive goods worth less than £135
Any order higher than 135GBP, duties, customs & taxes apply.
You’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.
They’ll send you a bill stating exactly which fees you need to pay.
They’ll normally hold your parcel for about 3 weeks. If you have not paid the bill by then, your parcel will be returned to the sender.
