※※※ABOUT US※※※
Welcome to my store. I have been making musical instruments for many years. I will try my best to provide the best item for you. And I will give you a good service. You can choose us. We will not let you down.
FEEDBACK
Thank you for your great comments and feedback.
(a) When you are satisfied with your purchase, we sincerely hope that you can give us a positive feedback. Again, we will give you a positive feedback.
(b) If you are dissatisfied with your purchase, please contact us submitting a neutral or negative feedback.
We will respond to you in 24 hours and work with you until you are satisfied.
ABOUT THE PICTURES
The pictures are taken in our factories by ourselves. Each guitar is different from others because of the light in room or some other reasons .So there are maybe some differences between the pictures and the guitar you get. Every guitar cannot be the same in 100%, the pictures of the guitar that you see is just one of them. If you want some details about the guitar, please contact me.
OUR GUARANTEE
We test every guitar (such as buzzing, sound test, workmanship) is in good condition before it is shipped out. When you receive the guitar, if you meet some problems like readjustment the strings or you are not happy with our guitar, please let me know immediately and we will try our best to meet you satisfaction.
CUSTOMIZED CENTER
Head stocks are not pictured per our policy. Custom Head stocks are available upon request from our factory custom shop. Please contact us for details. All customized products are non-returnable.
CUSTOM DUTY
Our price does not include the customs duties. But do not worry, we can provide an invoice with a very low value, you can pay little or no customs duties. You have to consult your local customs about the customs duties before you purchase the product. If you do not want to pay the customs duties and send the guitar back to us, you will need to pay $100USD in shipping costs.
SHIPPING
Goods shipped from the US generally arrive in 1-10 days. We shipped by USPS and China Post. We will provide a tracking number to you and you can monitor the shipping progress in the website conveniently.
USA delivery time: usually 1-4 weeks (excluding customs, affected by the epidemic, the time may be delayed).
PACKING
We use the carton which is designed for the International transport to package the products you ordered. And we can guarantee the items will not be damaged in the way of transportation.
RETURN POLICY
If the item you received is broken or defective, please contact me immediately and return it within 3 days after you received it with the original or approved packaging. After we received it, we will give you a Full-Refund or Exchange. Buyers are responsible for return shopping costs. If you want to replace it, we will send a new one to you and then forward a shipping label. For missing or replacement parts(from the original order), we will ship them to you. Please read the RETURN POLICY before you order it!