Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
✔Upgrad Waterproof Design --- Small animal playpen is made of waterproof and durable polyester fabric with elastic frame inside. Its quality is firm and the pet enclosure prevent small animals from biting it. This upgraded product has good breath ability and water resistance. Don't worry about the pee problem when playing indoor now. ✔1/2Net & 1/2Cloth --- According to feedback, we have improved the product. 1/2Net, the Playpen for Puppy is transparent, so you can see the pets moving freely. 1/2Cloth will increase the difficulty of hamster's jailbreak. ✔ Top Cover Design --- New Generation with Top Cover, the small pet playpen is no need for complex splicing, built in frame. The pet transport cage can be opened in seconds and folded back flat when not in use, also it is easy storing. In addition, the small pet playpen has a cover, so the small animals will not run out when it is zipped. An interactive area can be created between owners and pets. Warm Tips: When it is opened under spring pressure, it should be away from children and your face. ✔Easy To Carry Outdoor --- Lightweight & portable，animals playpen great for indoors around the house, or outdoors while camping or in the yard. It accessory can be retraced back to the plane when not in use for easy carrying and storage. Suitable for indoor, outdoor, travel, camping and so on. ✔Spacious & Portable --- Width x Height after expansion: 45" x 23.6" x15''; Folded as: 3.5'' x 1''. No need to carry a huge cage when you take your small pets out. Perfect for outdoor activities.
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
✔Upgrad Waterproof Design --- Small animal playpen is made of waterproof and durable polyester fabric with elastic frame inside. Its quality is firm and the pet enclosure prevent small animals from biting it. This upgraded product has good breath ability and water resistance. Don't worry about the pee problem when playing indoor now. ✔1/2Net & 1/2Cloth --- According to feedback, we have improved the product. 1/2Net, the Playpen for Puppy is transparent, so you can see the pets moving freely. 1/2Cloth will increase the difficulty of hamster's jailbreak. ✔ Top Cover Design --- New Generation with Top Cover, the small pet playpen is no need for complex splicing, built in frame. The pet transport cage can be opened in seconds and folded back flat when not in use, also it is easy storing. In addition, the small pet playpen has a cover, so the small animals will not run out when it is zipped. An interactive area can be created between owners and pets. Warm Tips: When it is opened under spring pressure, it should be away from children and your face. ✔Easy To Carry Outdoor --- Lightweight & portable，animals playpen great for indoors around the house, or outdoors while camping or in the yard. It accessory can be retraced back to the plane when not in use for easy carrying and storage. Suitable for indoor, outdoor, travel, camping and so on. ✔Spacious & Portable --- Width x Height after expansion: 45" x 23.6" x15''; Folded as: 3.5'' x 1''. No need to carry a huge cage when you take your small pets out. Perfect for outdoor activities.