If tracking shows package is delivered but you can't find it: This could happen if the item is delivered to a wrong address (most likely your neighbor) or stolen after delivery scan (in theory, it could even be stolen by the USPS mailman who is supposed to deliver it). Based on my personal experience as a buyer, eBay's policy doesn't support any refund if tracking information says the package is delivered. Thus, I do NOT offer refund for such incidents. Again, if you want to avoid the risk, let me know and I can switch to UPS or FedEx (I don't know exactly how often such thing happens for their packages, though; in my own experience only USPS had my packages end up like that).

Refund for damaged/defect item: If the item arrives damaged, I can send you a full refund (unless the damage was already described in the original listing). To get the refund, please send me photo(s) of the item with the damage shown within 2 weeks since delivery. No need to return the item; just keep it or dispose it as you like. 

I am not responsible for whatever problem that is NOT specific to the copy I have on sale. There could be some problems in the product's design (e.g., having a single joint supporting too much weight) or molding quality (e.g., polycap runners being used for numerous kits for decades); if you worry about these issues, find some review videos to determine if it is a problem to you. Having a joint that is "weirdly loose" or a part that fall off "weirdly easily" is NOT a legitimate reason for return or refund.

Shipping of missing part(s): If you believe some parts or accessories are missing, please let me know within 2 weeks since delivery. If it is because I missed them out when packaging the item, I will ship them to you separately on my own expense. Please make sure you request all the missing parts at once, as I can only do one extra shipping per order (I can't afford more). If you tell me there is a second missing part after I have already shipped the first one, I would not be able to help.

Fragile part(s): Some parts that are particularly fragile, such as V-fin of Gundams and head antennas of other commander units, may be detached from the model when I pack things up. Depending on the situation, I may simply pack them together with other accessories, or separately in a small plastic bag/envelope. Please double check if before you through away anything in the package. 

Packaging: If an item is stated to come in its original packaging/box in the description, I commit to have its original packaging/box sent to you in undamaged condition. Having no such statement in the description means the item's original packaging/box is no longer available or I am unable to send it to you undamaged. Model kits and assembled models I sell mostly do not come with their original boxes. Even if they do come with their original boxes, I cannot promise the boxes remain undamaged during shipping. I only refund if the model itself is damaged.

Gifting: If you would like to give the item to someone as a gift and thus have specific requirement(s) regarding packaging, shipping etc., please let me know before buying. I will let you know whether I am able to meet your requirement.