Before listing and sending the devices, all devices have been thoroughly tested and graded depending on their cosmetic condition. In regards to the cosmetic side of the handsets, we grade our devices based on our knowledge for the industry, where we have done countless amounts of research in order to give the best idea to our customers on what to expect for each grade.
Choose your condition from the drop down menu from above (For grading descriptions, please look below).
Free delivery to the UK - Royal Mail First Class Recorded (Receive within 1-2 working days)
£6.99 for Royal Mail Special Delivery (Guaranteed next day delivery)
We will dispatch all of items sold within same day; however, please know that there may/will be delays in postage due to the current pandemic, which is out of our control. We will do our upmost to make sure that you receive the item.
We offer a 30 days returns policy; if you would like to return an item within this period, please contact us.
Please wipe all data; including any accounts, passwords, pins, Google accounts and iClouds. We will be unable to process your return if we receive a device with the above.
The item must also be returned is the same condition as received, any damages will conclude in us not being able to provide you with a refund.
Return costs must be provided by the buyer, unless the item is faulty.
Our eBay reputation and customer satisfaction is important to us to succeed, Your feedback is very important to us as on eBay. As long as you are happy with your purchase, please leave a positive feedback for us. We will leave a positive feedback for you in return automatically. If you have any problem with your order, please do not leave a negative feedback, Contact us immediately. We guarantee that your issue will be solved quickly.
After 30 days you will only be covered under our 12 month return to base warranty for manufacturing defects only.
Accidental and water damage are not covered.
Phones that have been returned to us for a fault covered under the warranty but arrive back to us with a self inflicted damaged screen or camera lens will void the warranty and will be sent back to the customer. Any unauthorised attempts to repair the device will result in voiding the warranty.
After 30 days, we offer a repair to all customers; If a handset is returned for a repair but is deemed as uneconomical to repair, a replacement handset will be issued.
Battery related issues that occur are only covered for 3 months of the warranty period.