NOTE:
1. The battery must be FULLY charged before first use.
2. The battery is stored in a cool and dry place.
3. Do not Separation, extrusion, and impact.
4. Do not put battery into water and fire.
5. Keep away from children.
FAQ:
1.Q:why battery don't hold a charge, how to fix it?
A:this is new battery, for first use, we suggest buyer:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work.
If run the battery shut down often, it will shorten the battery life.
2.Q:battery can't charge fully, how to fix it?
A: Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
3.Q:Battery can't be recognised by my laptop, do i need exchange a new one,
A:we met this issue before, maybe because of your laptop system, we suggest you can:
Remove all battery drivers
Remove battery
Connect laptop using AC charger, double check no battery drivers installed
Connect battery
Drivers will install automatically
Full charge the battery by ac adapter
Leave charger and let the battery drain to shut offRepeat full charge and full discharge about 2 times.
if still not be solved, please contact us and exchange a new one.
4:Q:Battery dies suddenly at about 20%, do I need to recalibrate?
A:Kindly check the battery settings and BIOS, do reset something,
then:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times
5:Q:What should i do if i didn't receive my item? Or the item i received is not the same,broken,not work or any problems?
A:Please select:
I have question about the using my item or i want to send the seller a message.
We will respond you within 24 business hours.(Exclude Sat, Sun and Public holiday)
Delivery details: 1, Items are generally shipped out within 24 hours after your payment has been cleared (Sat. & Sun. excluded.)
2, Our 100% item locate USA Local warehouse.
NOTE:Once order shipped, we will not be able to intercept cancellations or change addresses.
3,Shipment by Hermes and Royal Mail. More than 95% delivery within 2 to 3 biz days. Exclude public holiday.
4,More than 90% order's placed before cut-off time will be dispatched at one day, even at same day.
Currently, we could not ship item to following areas.
"APO,FPO,GU"
Warrantly & Return
1,We
provide 30 days money back on non-defective, undamaged, unused and
resalable products. Product is not eligible for refund after the 30-day
refund period has expired.
2,We
don't cover the failure or damage caused by
misuse,accident,modification, inappropriate physical or operating
environment,natural disaster, power surge, and improper maintenance or
storage.
3,For all returned products, Please contact us for the returning address and Please no return case.
4,
In all cases, buyers pay shipping fees at their own cost to return
products for exchange or refund. We will be responsible for the postage
of replacements. Refund will be made upon receipt of the returned
item.
5,If you misuse the eBay Return Policy, our warranty to your purchase will be revoked.
Contact & Feedback
All emails and messages will be answered in 24 hours. We apologize for the late reply during the holidays.
Please ONLY use eBay message center to contact us, so we could NEVER miss your email.
We maintain high standards of excellence and strive for 100% customer satisfaction!
Just
after using the battery, the battery will heat up. This is a normal
phenomenon. Please store it in a clean, dry, cool place, away from heat
and metal objects. If you have any problem please feel free to contact
us, we support 90 days money back & 24h customer service.!
Pls contact me at first before open return request,leaving Neutral or Negative feedback.
I will do my best to resolve the issue for you, thanks!