I combine postage and packaging for multiple purchases. Take a look under postage and payments to see the different rates. If you require other items from my shop at the same time, I am happy to revise your invoice according to the weight prior to you paying for your items.

TERMS

I aim to give 100% satisfaction at all times

Any concerns you have will be addressed quickly

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DISPATCH AND POSTING DETAILS

All Items are posted within 1 day of payment being received

I post daily Monday-Fridays (excluding bank holidays)

Items purchased after 12pm on Fridays will be posted on Mondays

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DELIVERY

Standard Delivery for UK is 1^st and 2nd Class

Royal Mail aim to deliver in 1 to 3 working days

Goods to the value of £10 or over will be sent 1^st class recorded delivery

A Dispatch Confirmation Email will be sent once your Item is dispatched

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REFUNDS / RETURNS / DAMAGES / MISSING ITEMS

On the rare occasion that items are damaged in the post, please contact me on receipt of item. I will need photo evidence for Royal Mail. You will need to return the item to Royal Mail on request along with the packaging. I can then either replace the item or give you refund.

Faulty items will need to be returned to me for a full refund

I cannot accept returns on opened items, as they are not re-sellable

Return postage cannot be paid for items returned

If you do not receive your item within 7 days, please contact me. A claim through Royal Mail cannot be made before 15 days after posting (25 days for overseas). Please do not ask us to resend or refund any items until this time period has passed as we cannot comply until we can claim from Royal Mail. After the mandatory time period has passed we will be happy to either resend or refund your item to you.

Positive feedback is important to me. Please email me first with any query before leaving negative feedback. All problems can be resolved.

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Additional Information

If after browsing through our huge array of items you cannot find what you are looking for contact us. We will always go out of our way to source the product you are looking for.

Customer support - For all enquiries please message us via eBay's messaging system.

Ebay messaging service - All enquiries are dealt with later in the day due to processing and packaging up orders in the mornings.

Shipping Information

DISPATCH AND POSTING DETAILS

All Items are posted within 1 day of payment being received

I post daily Monday-Fridays (excluding bank holidays)

DELIVERY

Standard free 2nd class shipping on all orders 1st class and special delivery are available at extra charge on all listings on checkout.
Royal Mail aim to deliver in 1 to 3 working days
A Dispatch Confirmation Email will be sent once your Item is dispatched

1st class option is available on checkout.

Returns Policy

On the rare occasion that items are damaged in the post, please contact me on receipt of item. I will need photo evidence of the damage or the fault, in order for the issue to be resolved.

I cannot accept returns on opened items, as they are not re-sellable

Return postage cannot be paid for items returned, except where an item is faulty, in some cases a prepaid postage label is sent to you to return the goods.

Positive feedback is important

Please message me first with any query before leaving negative feedback. All problems can be resolved. Human error can occasionally occur, as can issues with Royal Mail which are out of my control once I have posted your order. All enquiries will be resolved for you.