Portable Reverse Osmosis Water Filter System WITH ALKALISING FILTER (1-70CC)

NEW Portable Alkaline Reverse Osmosis Water Filter System

The GT1-70CC Portable Alkaline RO system features our EXCLUSIVE Carbon Calcite combination cartridge designed to reduce cost and size, at the same time providing healthy pH neutral filtered water.

This day and age we realise the importance of drinking Alkaline or at the very least NON ACIDIC water. Most conventional RO systems only include a post carbon filter for taste and neglect the additional minerals required in the water to produce safe drinking water. On the opposite end of the spectrum you may already have had a glance at some of the outrageous prices some companies sell their "Alkaline" filters for.

Filter Systems Australia now offers this compact, easy to use Portable RO filter that includes an Alkaline filter without the need for additional cartridges at extra costs. While we still stock standard RO filters for those who specifically require low pH de-mineralised water for other purposes not related to drinking water, we still offer these.  See product GT1-70

Features

  • Compact Design - Minimise Space for Both Use and Storage
  • Completely Pre-Assembled
  • Plug And Play - Connects Straight to any standard Kitchen Tap (22-24mm)
  • Includes Male Thread adaptor
  • 2 in 1 Carbon/Alkaline Post Filter
  • Low Waste Water - Averaging 1:1 on average municipal water quality & Pressure)
  • Instructions Included

Benefits

  • Pure Water, Removes all the garbage including: Fluoride, Heavy Metals, Chlorine, Chloramines & VOC's, Hardness & Inorganic Mineral Contamination
  • Healthy Alkaline Water - How Nature Intended
  • Produces approx. 190L/Day (Per 24hr)

Our Thoughts On Fluoride

Fluoride is a hot topic all across Australia and the entire world. Unfortunately, whether or not you agree or disagree with the Fluoridation of Drinking Water, it is there!

Reverse Osmosis Water Filtration is the safest and most effective solution to remove Fluoride from your drinking water. Fluoride is a proven neurotoxin shown in countless credible studies in the US. The claimed dental health benefits are irrelevant compared to the known and proven correlation between fluoridated water and Chronic Disease.

Reverse Osmosis water filtration is able to remove Fluoride from the water as it is a Mineral Salt. Mineral salts will pass straight through standard filtration however the 0.0001 Micron RO membranes are able to remove Fluoride along with other impurities in the water.

"Re-Mineralising - Alkalising - What Does It Mean?"

Reverse Osmosis water filtration comes with an ongoing debate in regards to the statements “RO water is "Too Pure" and “RO removes minerals that are beneficial to health"

Both of these statements are deceptive and to the everyday person sounds like fact, but please let us explain both of these statements. The misconception being water that is “Too Pure” is all to do with the pH of the water (although the “experts” will state things much more dramatically). Water that is “too pure” simply is water that contains little to no minerals and impurities. However, this can leave the water acidic which is not ideal for drinking. The Solution? Using a post filter for Alkalising or Mineralising the water. 

This is where the word "valuable minerals" has crept into the selling of Reverse Osmosis filtration by sellers that are not equipped with the appropriate knowledge.  In fact, minerals are only valuable when they are IN our bodies, and the way they get there is through organic food intake - not inorganically. Water Filtration uses Inorganic methods, so any mention of "re-mineralizing" the water through water filtration is simply not a process that is benefiting our bodies at all. More of which will be explained later.  

A study in the US (which cost manufacturers many millions of dollars) showed a massive increase in total dissolved solids (TDS) in patients’ urine, when drinking water with a pH of below 7 (i.e. acidic water).  

The two main culprits for water having a pH of lower than 7 are:  

1. Reverse Osmosis 

2. Water Distillers for drinking water  

Other substances causing a low pH are soft drinks and alcohol.  

Once minerals are extracted from water, the chemistry of water adjusts violently to become acidic. This happens because the buffers in the water that generally act to prevent this adjustment have been removed.  

An interesting fact is that rain water that is near pure is also very acidic until it reaches the ground – once it reaches the ground it begins to dissolve minerals from the earth, this in turn balances the pH (the chemistry of the water).  Many very clean catchments such as roof tops and clean gutters, first flush diverters and poly tanks are extremely good at keeping water clean - however a trade-off for this is that the water could and most often does remain acidic.  If you have a dirty roof or a contaminated tank, the pH will rise and no longer be aggressive (acidic) but at a price – such as through other peripheral problems like fermentation of organics etc.  

Back onto the topic at hand, it’s important that we make a stand and explain that there are no such thing as valuable minerals in drinking water unless they are ORGANIC, and organic materials are generally not used for correcting low pH water.  Almost all (barring a couple of exotic and expensive alternatives) pH Neutralizing cartridges are made from inorganic material like rock (commonly known as mineral stones).  

These inorganic materials release either calcium or magnesium into the water, however these types of minerals are inorganic, not organic - so it's difficult for the body to absorb them or make any use of them at all. 

So, in a nut shell, the words 'valuable minerals' is not relevant to post RO pH correction. 

Filter Systems Australia does not deal in myths and magic. There are people selling all sorts of "living water products", with all sorts of mythical results, but consider this; The body needs hydration plain and simple. Now that is pure logic - not sales talk. The best form of hydration is clean, chemical free and impurity free H2O. Exactly as nature intended. 

However, a down side to producing this sort of water is that stripping the water as we do, causes the water to become acidic again (back to its rain water condition). So, what's needed at this point is a trade-off... 

To produce non-acidic water we need to add back some mineral, this is where the misconception arises. These are non organic minerals >>> therefore not valuable to your bodies health, but valuable in the fact that it's achieving an alkaline pH -  which is vital to your health. 

With all of this said, we have once again taken things a step further by producing a system that ticks all the health boxes. You get High Alkaline Water, Hydrogen Rich Water, Chemical and Toxin Free, Fluoride Free, Great tasting water.

Kit Contains

  • Inline Coconut Carbon Filter 5uM
  • Inline Carbon Calcite post filter for pH neutral water
  • 50 GPD Asprinn Membrane
  • Inlet 22-24mm diverter valve
  • Instruction Manual
  • Tubing, Clamps & Fittings (Pre-Assembled as per photo)

Specifications:

pH: 7-7.5 when filter stabilises 

Flow: 8-10L/Hour

Drain Flow: 8-10L/Hour

System Weight

Dry - 1.5Kg

System Dimensions (Approx):

Height: 10cm Width: 35cm Length: 25cm

NOTE: The diverter valve supplied with this unit suits MOST common standard kitchen taps. If you have a tap with a thread that does not measure 22mm - 24mm the standard diverter valve will not be compatible.

HOWEVER, if this is the case we have an alternate fitting we can supply you which allows it to be connected to an outdoor 3/4" thread OR the Laundry water inlet (3/4") this is usually the most preferred method of using this system. PLEASE ensure that you have checked your thread before ordering, if you require the 3/4" fitting, please use the link below.

Laundry Adapter

Outdoor Tap Adapter

Stage 1: GAC Inline Carbon Cartridge – replace every 6 months

This 5 micron inline carbon filter acts to protect the stage two membrane. It will remove the vast quantity of any taste odour or chemicals in the water and help to prolong the life of the membrane.

Stage 2: Asprinn 50GPD RO Membrane (FilmTec Material) - replace every 1 – 4 years

Removes 98% of impurities including organic and inorganic, chemicals. The membrane, is the "engine room" of the reverse osmosis filtration system. All the work is done here, so all the filters before the membrane are primarily there to protect the engine. This membrane will produce up to 50GPD (190L/24hr) of clear pure water @ 70psi within the working feed water quality requirements.

Stage 3: GT6-18LS Carbon Calcite Filter - replace every 12 months

Neutralizing pH after RO has fast become a standard requirement as the general population become more aware of the benefits of drinking alkaline water. Until now we have been offering an additional calcite filter for raising pH and an additional price.

Now we are proud to be the first for offer this solution in the one high quality post carbon filter.

Now instead of an additional neutralizing filter you can use a this single carbon Alkaline cartridge. Guaranteed to raise the pH to neutral 7 pH but our testing has shown that we are reaching much higher pH or around 8.4 - 8-9 at least while the cartridge is new. The life of the cartridge is still 12 month as it should be for all cartridges containing carbon. Running this cartridge beyond 12 months could run the risk not only of poor quality taste or odour but also could loose the ability to produce alkaline water.  Not withstanding that this may need changing earlier if:

1/ the ph of the water drops below 7pH 

 2/ the taste and or odour returns

NEW Portable Alkaline Reverse Osmosis Water Filter System

The GT1-70CC Portable Alkaline RO system features our EXCLUSIVE Carbon Calcite combination cartridge designed to reduce cost and size, at the same time providing healthy pH neutral filtered water.

This day and age we realise the importance of drinking Alkaline or at the very least NON ACIDIC water. Most conventional RO systems only include a post carbon filter for taste and neglect the additional minerals required in the water to produce safe drinking water. On the opposite end of the spectrum you may already have had a glance at some of the outrageous prices some companies sell their "Alkaline" filters for.

Filter Systems Australia now offers this compact, easy to use Portable RO filter that includes an Alkaline filter without the need for additional cartridges at extra costs. While we still stock standard RO filters for those who specifically require low pH de-mineralised water for other purposes not related to drinking water, we still offer these.  See product GT1-70

Features

  • Compact Design - Minimise Space for Both Use and Storage
  • Completely Pre-Assembled
  • Plug And Play - Connects Straight to any standard Kitchen Tap (22-24mm)
  • Includes Male Thread adaptor
  • 2 in 1 Carbon/Alkaline Post Filter
  • Low Waste Water - Averaging 1:1 on average municipal water quality & Pressure)
  • Instructions Included

Benefits

  • Pure Water, Removes all the garbage including: Fluoride, Heavy Metals, Chlorine, Chloramines & VOC's, Hardness & Inorganic Mineral Contamination
  • Healthy Alkaline Water - How Nature Intended
  • Produces approx. 190L/Day (Per 24hr)

Our Thoughts On Fluoride

Fluoride is a hot topic all across Australia and the entire world. Unfortunately, whether or not you agree or disagree with the Fluoridation of Drinking Water, it is there!

Reverse Osmosis Water Filtration is the safest and most effective solution to remove Fluoride from your drinking water. Fluoride is a proven neurotoxin shown in countless credible studies in the US. The claimed dental health benefits are irrelevant compared to the known and proven correlation between fluoridated water and Chronic Disease.

Reverse Osmosis water filtration is able to remove Fluoride from the water as it is a Mineral Salt. Mineral salts will pass straight through standard filtration however the 0.0001 Micron RO membranes are able to remove Fluoride along with other impurities in the water.

"Re-Mineralising - Alkalising - What Does It Mean?"

Reverse Osmosis water filtration comes with an ongoing debate in regards to the statements “RO water is "Too Pure" and “RO removes minerals that are beneficial to health"

Both of these statements are deceptive and to the everyday person sounds like fact, but please let us explain both of these statements. The misconception being water that is “Too Pure” is all to do with the pH of the water (although the “experts” will state things much more dramatically). Water that is “too pure” simply is water that contains little to no minerals and impurities. However, this can leave the water acidic which is not ideal for drinking. The Solution? Using a post filter for Alkalising or Mineralising the water. 

This is where the word "valuable minerals" has crept into the selling of Reverse Osmosis filtration by sellers that are not equipped with the appropriate knowledge.  In fact, minerals are only valuable when they are IN our bodies, and the way they get there is through organic food intake - not inorganically. Water Filtration uses Inorganic methods, so any mention of "re-mineralizing" the water through water filtration is simply not a process that is benefiting our bodies at all. More of which will be explained later.  

A study in the US (which cost manufacturers many millions of dollars) showed a massive increase in total dissolved solids (TDS) in patients’ urine, when drinking water with a pH of below 7 (i.e. acidic water).  

The two main culprits for water having a pH of lower than 7 are:  

1. Reverse Osmosis 

2. Water Distillers for drinking water  

Other substances causing a low pH are soft drinks and alcohol.  

Once minerals are extracted from water, the chemistry of water adjusts violently to become acidic. This happens because the buffers in the water that generally act to prevent this adjustment have been removed.  

An interesting fact is that rain water that is near pure is also very acidic until it reaches the ground – once it reaches the ground it begins to dissolve minerals from the earth, this in turn balances the pH (the chemistry of the water).  Many very clean catchments such as roof tops and clean gutters, first flush diverters and poly tanks are extremely good at keeping water clean - however a trade-off for this is that the water could and most often does remain acidic.  If you have a dirty roof or a contaminated tank, the pH will rise and no longer be aggressive (acidic) but at a price – such as through other peripheral problems like fermentation of organics etc.  

Back onto the topic at hand, it’s important that we make a stand and explain that there are no such thing as valuable minerals in drinking water unless they are ORGANIC, and organic materials are generally not used for correcting low pH water.  Almost all (barring a couple of exotic and expensive alternatives) pH Neutralizing cartridges are made from inorganic material like rock (commonly known as mineral stones).  

These inorganic materials release either calcium or magnesium into the water, however these types of minerals are inorganic, not organic - so it's difficult for the body to absorb them or make any use of them at all. 

So, in a nut shell, the words 'valuable minerals' is not relevant to post RO pH correction. 

Filter Systems Australia does not deal in myths and magic. There are people selling all sorts of "living water products", with all sorts of mythical results, but consider this; The body needs hydration plain and simple. Now that is pure logic - not sales talk. The best form of hydration is clean, chemical free and impurity free H2O. Exactly as nature intended. 

However, a down side to producing this sort of water is that stripping the water as we do, causes the water to become acidic again (back to its rain water condition). So, what's needed at this point is a trade-off... 

To produce non-acidic water we need to add back some mineral, this is where the misconception arises. These are non organic minerals >>> therefore not valuable to your bodies health, but valuable in the fact that it's achieving an alkaline pH -  which is vital to your health. 

With all of this said, we have once again taken things a step further by producing a system that ticks all the health boxes. You get High Alkaline Water, Hydrogen Rich Water, Chemical and Toxin Free, Fluoride Free, Great tasting water.

Kit Contains

  • Inline Coconut Carbon Filter 5uM
  • Inline Carbon Calcite post filter for pH neutral water
  • 50 GPD Asprinn Membrane
  • Inlet 22-24mm diverter valve
  • Instruction Manual
  • Tubing, Clamps & Fittings (Pre-Assembled as per photo)

Specifications:

pH: 7-7.5 when filter stabilises 

Flow: 8-10L/Hour

Drain Flow: 8-10L/Hour

System Weight

Dry - 1.5Kg

System Dimensions (Approx):

Height: 10cm Width: 35cm Length: 25cm

NOTE: The diverter valve supplied with this unit suits MOST common standard kitchen taps. If you have a tap with a thread that does not measure 22mm - 24mm the standard diverter valve will not be compatible.

HOWEVER, if this is the case we have an alternate fitting we can supply you which allows it to be connected to an outdoor 3/4" thread OR the Laundry water inlet (3/4") this is usually the most preferred method of using this system. PLEASE ensure that you have checked your thread before ordering, if you require the 3/4" fitting, please use the link below.

Laundry Adapter

Outdoor Tap Adapter

Stage 1: GAC Inline Carbon Cartridge – replace every 6 months

This 5 micron inline carbon filter acts to protect the stage two membrane. It will remove the vast quantity of any taste odour or chemicals in the water and help to prolong the life of the membrane.

Stage 2: Asprinn 50GPD RO Membrane (FilmTec Material) - replace every 1 – 4 years

Removes 98% of impurities including organic and inorganic, chemicals. The membrane, is the "engine room" of the reverse osmosis filtration system. All the work is done here, so all the filters before the membrane are primarily there to protect the engine. This membrane will produce up to 50GPD (190L/24hr) of clear pure water @ 70psi within the working feed water quality requirements.

Stage 3: GT6-18LS Carbon Calcite Filter - replace every 12 months

Neutralizing pH after RO has fast become a standard requirement as the general population become more aware of the benefits of drinking alkaline water. Until now we have been offering an additional calcite filter for raising pH and an additional price.

Now we are proud to be the first for offer this solution in the one high quality post carbon filter.

Now instead of an additional neutralizing filter you can use a this single carbon Alkaline cartridge. Guaranteed to raise the pH to neutral 7 pH but our testing has shown that we are reaching much higher pH or around 8.4 - 8-9 at least while the cartridge is new. The life of the cartridge is still 12 month as it should be for all cartridges containing carbon. Running this cartridge beyond 12 months could run the risk not only of poor quality taste or odour but also could loose the ability to produce alkaline water.  Not withstanding that this may need changing earlier if:

1/ the ph of the water drops below 7pH 

 2/ the taste and or odour returns

Specifications

System Weight

Dry - 1.5Kg

System Dimensions (Approx):

Height: 10cm
Width: 35cm
Length: 25cm

Feed Water Conditions*

  • Pressure: 50 - 100 psi
  • TDS: <1,000 mg/L
  • Hardness: <250mg/L
  • Iron: <0.02
  • Manganese: <0.01
  • Temperature: 1°C - 26°C
  • Flow Rate (Inlet): 1L/Min

RO Performance:

Inorganic Organic Rejection Aluminum 98% Adrazin Over 98% Arsenic 98% Aldrin Over 98% Benzene Over 98% Barium 95% Chlorine Over 98% Cadmium 95% Chloroform Over 98% Calcium 98% DOT Over 98% Chloride 95% Dichlormethane Over 98% Chromium VI 98% Endrin Over 98% Copper 98% Fluoranthene Over 98% Fluoride 99.9% Herbicides Over 98% Iron 98% Lindane Over 98% Lead 98% Methoxychlor Over 98% Magnesium 98% PCB Over 98% Manganese 98% Pesticides Over 98% Mercury II 85% Perchlorethylene Over 98% Nitrate 90% Phenole Over 98% Potassium 95% Tannic Acids Over 98% Selenium IV 95% Toxaphene Over 98% Silver 98% Trichlorethlene Over 98% Sodium 95% Trihalomethanes Over 98% Strontium 98% V.O.C.'s Over 98% Sulphate 98% Total Dissolved Solids 95% Zinc 98%


Postage & Handling

As part of our offer of Free Shipping Australia-Wide, FSA reserves the right to select the most cost-effective courier to effect delivery of the product to you. If you require an item on an urgent or express basis, it is your (the buyer's) responsibility to contact us directly by telephone prior to purchase, in order that we may quote you the options available for express delivery to your nominated address. Express shipping is not included in our offer of free shipping - this service will come at an additional cost payable by you, the buyer. 

All orders will be dispatched within 1 business day of the order being placed. Orders are to be shipped by one of our preferred freight companies, including but not limited to Australia Post, Startrack CouriersFastway/Aramex Couriers, Sendle, Couriers Please & Border Express OR TNT For Large Orders.

Where possible, please provide your physical address or Work address so we are able to select the fastest and most efficient form of postage. In cases where a PO box, Parcel Locker or any other Australia Post Service is provided, we will have to use Australia Post which has a wider range of parcel restrictions. If you have any doubt about your order or delivery address, please contact us prior to purchase.

Filter Systems Australia enforces strict dispatch protocols to avoid human error where possible. Orders are thoroughly checked and signed off, carefully packed to minimize the chance of transit damage, and then recorded manually into a hard copy dispatch manifest. FSA now uses predominantly electronic labelling and freight services so all orders where applicable will have tracking numbers and daily manifest reports.

IMPORTANT NOTE:

All orders MUST be checked for damage within 48 hours of being signed for as delivered (based on tracking details). If damage is found you must contact us immediately providing photos of the damaged goods, and if possible, the damage done to the carton/box. This 48 hour period is a figure provided to us from our freight companies to approve transit warranty cases. If we are not notified of damaged goods within 48 hours, transit warranty will be void and FSA can no longer take responsibility for damaged goods. It is the responsibility of the buyer to have read the terms and conditions of Postage and Handling and understand the requirements for transit cover on all orders.

Authority To Leave

Please leave us a note on the purchase or message us direct after purchase to add a delivery instruction on your order. We process orders very efficiently so it is important that you contact us quickly so the order is not processed before the note has been added. If Authority To Leave is given by the buyer, transit warranty can be void in the incidence of a missing/stolen parcel. FSA will work closely with the freight company to resolve any disputes or issues with delivery and Proof of Delivery. Only provide an ATL on orders when there is a safe place for items to be left.

Returns Policy

Due to the nature of the products we sell, a strict return policy is in place. We work with food-grade certified materials that must be un-opened and un-used, so as to be able to be re-sold. This policy falls in line with the Australian Consumer Law, which is designed to protect BOTH BUYERS AND SELLERS. 

  • Refunds/Credits/Exchanges: Refunds aren't always an automatic right, and under the ACL we don't have to offer a refund if you buy the wrong size/change your mind etc. Under the ACL we are also entitled to place fees/conditions on a refund if we aren't legally required to give you one (i.e. if we offer a refund in good faith). Therefore, based on the terms and conditions of our returns policy and your consumer rights, depending on the situation, you may receive an exchange, refund or credit of equal amount, less a Restocking/Out-of-Pocket Shipping Expense Fee (if applicable), and any other deductions that are relevant.
  • 30-Day Returns Policy: Returns will not be accepted without prior approval or after 30 days of the invoice date.
  • Wrongly Purchased Items/Changes of Mind Policy: Wrongly Purchased Items, or Change of Mind Purchases may be returned for a merchandise credit, and a Restocking/Out-of-Pocket Shipping Expense Fee (see below) will also apply. This applies to, but is not limited to purchases of products that are:
    • The Wrong Size;
    • The Wrong System;
    • The Wrong Replacement Pack;
    • Due to a Change of Mind;
    • Due to Buyer Error, whereby the buyer has failed to conduct proper due diligence (including contacting FSA prior to purchase in order to clarify the relevant technical specifications, compatibility, requirements etc.) to ensure the product purchased from us is the correct product for their requirements.
  • Restocking/Out-of-Pocket Shipping Expense Fees Policy: All returns will incur a 17.5% restocking fee OR an out-of-pocket shipping expense fee, whichever is greater. 
    • This fee is in place to cover the administrative expense incurred in processing the return and/or the out-of-pocket expenses incurred by us in shipping the item to you. FSA may use its discretion to determine the restocking fee. Please note this policy falls in line with the ACL, and is designed to protect us as the seller from losses incurred due to buyer error. This means that you will NOT receive a full refund of the original purchase price - you will bear the cost of shipping the product back to us, and then you will receive a credit equal to the purchase price of the product LESS the Restocking/Out-of-Pocket Shipping Expense Fee and any other relevant deductions. Please refer to our Shipping Policies (below) for further clarification.
    • Low-Value Returns: Please note that with low-value items, sometimes the cost of sending the item back to us may be more expensive to you, than simply keeping the item. For example, let's say you have ordered 3x meters of the wrong-sized tubing for your needs and paid $12.00. If, for example, it cost us $7.69 to send the item to you, and it would cost you $7.69 to send the item back to us, overall you would be $3.38 worse off than if you had kept the item and re-ordered the correct product for your needs (due to incurring $7.69 to send the item back to us, and having $7.69 taken out of the credit/partial refund). 
  • Shipping Policies: 
    • Free Shipping Offer: As part of our offer of Free Shipping Australia-Wide, FSA reserves the right to select the most cost-effective courier to effect delivery of the product to you. We make no guarantee as to how long an item will take to arrive due to unforeseen circumstances outside of ours/the couriers' control, including but not limited to: Staff Shortages, Supply Chain Demand, Extreme Weather Events etc. Please refer to the Late Shipping/Express Shipping polices. 
    • Express Shipping Policy: If you require an item on an urgent or Express basis, it is your (the buyer's) responsibility to contact us directly by telephone prior to purchase, in order that we may quote you the options available for Express Delivery to your nominated address, and to organise additional payment for this Express Service. Express Shipping is not included in our offer of free shipping - this service will come at an additional cost payable by the buyer. 
    • Late Shipping Policy: Given that we offer the option for customers to organise Express Shipping with us prior to purchase, cancellations or refunds will NOT be issued on the basis of late or delayed shipping where the customer has opted for our Free Shipping offer. If the item (sent via Free Shipping), arrives late and the buyer wishes to return the item on this basis, the buyer will be liable for the cost of returning the product to us and a Restocking/Out-of-Pocket Shipping Expense Fee will be applicable to the return, as per the listed returns policy line items above. The customer will then be issued a merchandise credit.
    • Free Shipping does not apply to Returns: Whilst we offer Free Shipping, this does not mean that there is no cost to ship the product from us to you, or vice versa - obviously, a shipping expense is incurred each time a parcel is sent from point A to point B. As with all e-commerce operators that offer Free Shipping, the cost of shipping a product from our warehouse to your nominated shipping address is included the price of the product. The offer of Free Shipping therefore only applies to the act of FSA supplying the product to you in the first instance (i.e. upon the placement of your original order), and does not cover the cost of returning the product from the customer to FSA, OR the cost of postage in issuing an exchange where the buyer is at fault or has changed their mind on a mind purchase.
    • Returned to Sender Items: In the case of the buyer being unavailable to sign for the delivery, refusing delivery, or the item being sent back to us for whatever reason, FSA may, at its discretion, pass the cost of the product being Returned to Sender (i.e. being returned back to us), back onto the buyer. Refer to the Restocking/Out-of-Pocket Shipping Expense Fees policy (above).
    • Lost Parcels: If an item is deemed to be LOST IN TRANSIT by the courier and FSA determines this to be the case directly with the courier, the customer is entitled to a replacement product or refund in line with the ACL. In the case of a replacement product, FSA reserves the right to send the replacement product in line with its Free Shipping offer. If you do require the replacement item urgently, please get in touch with our customer service team directly to organise Express Shipping. 
  • Product Damage & Product Faults: Any damage to products that are not reported to FSA within 48 business hours of receipted delivery is not covered under our transit warranty. Return shipping is to be paid by the buyer to the address provided by FSA. It is recommended that the customer applies a transit warranty to the return freight item/s, in case of damage.
    • Faults: Should the item appear faulty or doesn’t work as described, you must supply written/photographic/video evidence of the fault to us, so that we may assess whether the unit/item must be returned for testing (if requested). If testing is requested, return postage is to be paid by the buyer. 
      • If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (proof of cost required). 
      • If the unit/item is deemed to be in working order and as described, the buyer will be responsible for the cost of return postage of the product from FSA's premises, back to the buyer. 
    • Minor Damage: Any damages (minor, that can be repaired) will incur a fee, that will be deducted from the total refund which will be equal to the cost of the replacement parts (List Price) and labour charges (if applicable) to repair the system(s). This will be separate from the Restocking/Out-of-Pocket Shipping Expense Fees.
    • Major Damage: Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.

If you have any questions about our return policy, please contact us before purchasing. This will also help to ensure you purchase the correct product that suits your requirements.

General Warranty

Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by Filter Systems Australia (FSA) are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system to be free from defects in material and workmanship for a period of 12 months from date of sale.

If applicable, FSA may cover the return freight in the form of a re-imbursement after the system has been inspected and confirmed it is a valid warranty claim.

FSA will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The warranty is strictly parts only for the parts supplied by FSA. This warranty only applies to the original consumer of the product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate the warranty on your behalf. All replaced or exchanged parts become the property of FSA.

FSA does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages that occur during installation fall with the plumber.

Qualification for Warranty

As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is responsible for keeping record and proof of installation in the form of an invoice and/or receipt.

Filter systems must be maintained as per FSA recommendations³ including the use of replacement filters, fittings and components supplied by FSA. Failure to maintain the filtration systems using FSA supplied/approved products may void warranty.

The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

Warranties need to be approved by FSA to ensure the product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at FSA’s discretion including chargeable inspection and transit costs incurred.

FSA does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.

Warranty Exclusions

FSA Standard Warranty shall be void if the product sustains damage or failure resulting from

any of the following:

  • If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions.
  • Exposure to unsuitable environmental conditions*.
  • Unauthorised or abnormal use or operation.

FSA does not cover the work of the plumber who originally installed the system.

Warranty – Australia

This warranty is given by Filter Systems Australia (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305 562 Located at 1/38 Jade Drive, Molendinar QLD 4214

This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Consumer Guarantees Act.

Blue" Range, Warranty covers burst damage only under pressure, damage sustained from UV exposure over time falls under 'Normal Wear and Tear". This warranty does not extend to a product that has been modified in any way unless with FSA’s expressed consent. The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc. The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Filter Systems Australia be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, tort or strict liability. Warranty is voided if the damage is found to be caused by water hammer, excessive pressure or thermal expansion, as the result of use in conjunction with a water cooler or boiler. The warranty limits Filter Systems Australia’s liability and is in lieu of all other warranties and liabilities expressed or implied. All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Filter Systems Australia and excluded from the Warranty. With reference to other components that are sold separately, these are covered by our 12-month warranty unless otherwise stated by the manufacturer. 

Warranty Procedure

A copy of the original invoice must be presented for any warranty claim as proof of purchase, this limited warranty is void if the product under warranty is presented without the said original invoice. Filter Systems Australia may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms:

  1. The name and address of the buyer.
  2. The date and by whom the product was purchased.
  3. The date and by whom the product was installed.
  4. The location where the product was installed.
  5. The date and time the product first appeared to malfunction.
  6. The nature of the problem with the product.
  7. The date and time of any and all loss event/s.
  8. The date and time Filter Systems Australia was first notified of the product malfunction.

A failure by the buyer to submit the said statement within 28 days, after such request is made by Filter Systems Australia, will automatically void the warranty. A failure to answer truthfully or to answer in a way that is misleading, entitles Filter Systems Australia to void the warranty and to notify the police in the event of suspected fraudulent conduct. The risk in the product will pass to the buyer immediately upon the product leaving Filter Systems Australia’s premises for delivery to the place designated by the buyer. Filter Systems Australia will retain title to (but not risk in) a product delivered to the buyer until FSA has received payment in full for the product and all other sums owing to it by the buyer. Until such payment, the buyer holds the product as bailee for FSA and may not sell or otherwise dispose of the product unless authorised by FSA. If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filter Systems Australia. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with FSA’s interest noted on any such insurance cover. If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Filter Systems Australia licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

Warranty is void if the system; is not serviced as per the recommendation OR every 12 Months. Product damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance with the installation plan. The water temperature exceeds 38° Celsius. The system is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.