Sales/Enquiries : Velvet City Gifts: 07973774296
DELIVERY
We always despatch same working day (if order received before 3pm). Free postage is 2nd class, if you would like a speedier delivery, please choose another available postage option. If you would like your item tracked, or next day delivery, please choose this option. Please understand that 2nd class postage takes an average of 3-4 days.
FEEDBACK
We take feedback very seriously, if you are about to leave negative,neutral or less than 5 star feedback, please contact us before leaving any, as we are a small friendly team, always here to smooth out any problems should they occur. We always reply same day as message received.
REFUNDS AND REPLACEMENTS
Items can be returned to us, if for any reason you are not pleased with your purchase you may return it within 7 days of receipt for a full refund of the item price (this does not include postage) as long as they are in the original packaging. All postage and packaging charges incurred by us or yourselves are non refundable. On the very rare occasions that Royal Mail (or other courier) lose items, for an item to be established as "lost" we must wait 15 days (UK) and 30 days (International) from the despatch date, as replacement will then be sent out.
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