Most of our items are processed and shipped on the day of purchase.

We appreciate that our customers anticipate a quick turnaround once an order is placed.

We do our utmost to achieve this despite our items being listed with eBay's minimum 24 hour handling time.

Most of our products are ready made but please be aware that we do specialise in many custom made items.

Kindly consider that some items will require a longer handling time in order to meet and exceed our very high quality standards.

Regardless of what you choose, we promise to ship your item within a 24 hour period unless otherwise stated.

As items are processed without delay, please call rather than email if you need to change your order in any way after purchase.

We are here to help and will always do whatever we can to ensure that your needs are met.

We are pleased to offer the majority of our items with FREE UK Delivery.

This includes the Scottish Highlands, Northern Ireland and the British Isles.

Free delivery items are sent using our standard Royal Mail 48 coded business post.
 
We do also offer express delivery options that are available during the checkout process.

We aim to post most items on the day of purchase or within 24 hours of receiving cleared payment.
 
Items are posted Monday to Friday, with a cut-off time of 4:30 PM for our standard service.
 
Most items are delivered within 1-3 business days after dispatch but on rare occasions may take longer.
 
Please note that delivery times are dependent on the efficiency of the Royal Mail so kindly be patient if your item is a little late.
 
Overseas buyers must contact us for delivery rates before placing orders for items listed without International Delivery.

We appreciate that on some occasions you may want to return an item.

The Consumer Contracts Regulations replaced the Distance Selling Regulations in 2014,

allowing buyers to return items up to 14 days after delivery. 

We have taken this a step further by offering returns up to a maximum of 30 days.

You can return an item if it is faulty at our expense or at your expense if you have simply changed your mind.

We believe that mutual trust plays the biggest part in making any returns process simple and fair for both parties.

Please contact us through eBay messages should you require any assistance with any of our items.