I pride myself on my very high feedback rating. From time to time things don’t work out perfectly, for instance things can get lost or damaged in transit although I take steps to avoid this by packaging items to a very high standard. This happens to a very low percentage of sold items but in the unlikely event you are not completely satisfied with your purchase I urge you to message me direct straight away and I shall solve the issue with my utmost attention as quick as possible. If you have any further questions please feel free to ask. Many thanks