About Us

At Innov8 Wholesale we are the most reputable supplier of customised cable solutions in the UK. We have been supplying the business to business and business to customer markets internationally since 2015 and our team have over 15 years experience in the industry.
When it comes to meeting your requirements for tailor made specifications this is where we excel and we can offer a fully bespoke service to cover every detail. If you require cables of a certain length, angle, size or a particular moulding in conjunction with a specific pin-out then we can do this for you. In addition we offer a complete logo and packaging design service which can be branded onto your products by us. 
Please find below some common questions and answers to learn more about what we do and how we can help you:

Do you provide custom logo branding and packaging?
Yes we do. And more. If your company does not yet have a logo we can also offer a complete logo design service. Once you are satisfied with the logo we can have it added to your cables or connectors.  In addition to this we also design your packaging if required and can have this made for you as part of your order. If you are interested in any of these services then please let us know and we can build it into your quotation. 

What is the minimum order quantity for customisations?
This largely depends on what you require. If we already have a mould ready for your requirements then we can produce cables, adapters and connectors in quantities of less than 100. If however we need to create a new mould in order to meet your needs, MOQ's vary from anything between 500 and 2000 pcs. This typically depends exactly on what you need and we advise you to contact us. 

What is the lead time for general bulk orders?
If the items are stocked and ready to ship from our UK warehouse we can ship to anywhere in the world the same day. This means if you are in the UK we can get your order to you the next day. If you are international we use DHS or UPS which usually takes 2-3 days. For larger orders of over 200 pcs we ask if you can allow us 5-10 days to process the order for you. When custom manufacturing is required the lead time is usually 20-30 days. If you require our logo and packaging design service then please allow additional time. 

Payment

We prefer payment by eBay payments, PayPal, or bank transfer. 

Shipping

UK Customers
For smaller orders we offer free shipping via Royal Mail 24 to anywhere in the UK. For larger orders over £100 we offer free next day delivery via DHL or UPS to UK customers. We ask that you please allow 1-3 days for your package to arrive before contacting us regarding non-delivery, as in our experience, sometimes the post does run late. Any orders sent via DHL or UPS we will send tracking information for you to follow updates. 
International Customers
We also ship internationally and use Royal Mail standard service by default for smaller quantity orders. For larger orders we will use DHL or UPS. Please note we do not offer a free postage option for international customers and do not cover the import duty and customs fees required by your country.  We ask that all international customers receiving items sent via Royal Mail to please allow up to 28 days for their order to arrive before contacting us regarding a non-delivery. For items sent via DHL or UPS we will provide you with a tracking reference so you can follow updates. 
All customers are welcome to get in touch with us if they have a specific requirement regarding shipping. 

Terms

Returns

We offer free 30 day returns as standard. 
If you change your mind about your purchase then please get in touch with us and let us know as soon as possible so we can navigate you through the returns process. Please note that all items returned must be in their original resale condition. We reserve the right to make a deduction from any refund given should an item be returned without its packaging, damaged, soiled, or showing clear and visible signs of use. 
In the world of cables 'compatibility' is a very important word. If you have any doubts about the whether the product you are buying will meet your needs then please reach out to us before buying as this will save you and us time later. For example, if you need a fast charging cable but the listing does not specify as such - then get in touch and ask us. 
The process for international returns is a little different. You will be required to return the item back to us and we will reimburse your postage costs based on the rate of standard post from your country to the UK. We will not reimburse expedited or express services so please be aware if you choose this as your return option.