Shipping Policy

Most items ship the same or following day after full payment is received. During peak times some item shipments may be slightly delayed. Tracking numbers will be emailed to you as soon as they are available. We use a variety of shipping companies including USPO, UPS, FedEx and varies freight forwarders. You will always be informed of the shipping status and be provided tracking numbers on your purchase.

Freight damages MUST be noted on the Bill of Lading prior to signing for delivery.  

We Ship Worldwide!

Hawaii, Alaska, Puerto Rico and all international orders please contact us for additional shipping cost. You will be provided a quote for the best shipping solution.

Return Policy

If for any reason you are unsatisfied with your purchase, you will have 30 (thirty) days from the date it

arrived to return it for a full refund of the purchase price.

Special Notes About Returns:

• You must email or call us to obtain a RMA number, no returns will be accepted without it.
• Item must be returned in the original box and in like brand new, unused condition. All manuals and accessories that came with the product must be returned.
• You are responsible for the shipping and insurance fees back to our warehouse for any returned item. We will not be held liable for any lost shipments being returned to us.
• Once an electrical item is installed, the manufacturer must be contacted for warranty support.
• Any shipping damages must be reported within 24 hours of receiving the product.

We reserve the right to charge a restocking fee up to 30% on any items returned, that don't meet the above criteria. Please note almost all orders returned are not charged a restocking fee.

The manufacturer of the item is responsible for any warranty that may apply to the item purchased. Please refer to you Owner's Manual for the manufacturer's Customer Service telephone number. If you still need assistance, please contact us at 1-888-697-7946.

International Policy

We can ship most items internationally direct to your location or through a freight forwarder you may experience longer shipping times due to customs related delays. Please contact us for a quote on additional shipping cost to your location.  Please note:  Items designed for 120 USA Volt electricity that are shipped outside of the USA/Canada will void the warranty.

Special Notes For International Orders:

• Import duties, taxes and are not included in the item price. These charges are the buyer's responsibility.
• Shipping charges are not included in the item price. Please contact us for a quote on additional shipping cost to your location.
• Customs time varies from country to country, Please allow extra time for customs department to clear package.
• Please check with your country's customs office to determine what these additional costs will be prior to buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges.
• Any returns are subject to our Return Policy.

You can find additional information on customs, duties and taxes that you may be responsible for from USPS, UPS and World Customs Organization web sites.