We are committed to your 100% Satisfaction and will do whatever we can to meet that commitment. Hopefully, our feedback is a testament to that effect.
If you are not satisfied with your purchase or you have any question about your product at all, please contact via the "Ask a question" button below.
Return Policy (NOT INCLUDING; Canon, Sigma, Manfrotto, Tamron brand items. For these items please see further below):
You may return products in their original, undamaged packaging within 60 days of your order, for a refund, or a replacement. You must contact our customer service department to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
Shipping expenses, if any, will not be refunded.
Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA number should be clearly written on the shipping label or somewhere on the package. Returned merchandise that gets lost or damaged in transit is not the responsibility of Digital Goja.
If the return is due to our error, we will pay for the return shipping costs and this will be communicated at the time of the issuance of the RMA number.
For CANON, SIGMA, MANFROTTO, TAMRON products and any order above $300.00 USD and above;
Return requests more than 30 days past the order date cannot be returned.
Return requests within 30 days from the order date must be sent to our customer service department for RMA approval and the following conditions must be met:
If the following conditions are not met, Digital Goja reserves the right to refuse the return or to charge a restocking fee of NO LESS THAN 20%.
All returned or exchanged items must be in brand new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Merchandise missing the original Universal Product Code (UPC) cannot be returned.
Items with timers must show less than 30 minutes of use. Items with shutter counters must show less than 50 exposures.
Digital Goja is not responsible for personal data or items left in returned merchandise.
Digital Goja is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are only responsible for the monetary value of the merchandise.
We strive to respond to all emails the same business day, and in most cases within 4 hours. Please note that on Mondays or days after holidays, response to emails may take longer. Thank you in advance for your patience. Please remember that we will do whatever we can to make you a happy customer.