POSTAGE FROM OUR WAREHOUSE:
Orders placed for before 2pm will generally be dispatched the same working day. Otherwise depending on which courier we use to dispatch your item and their cut off times, the item may be dispatched the following day before 12pm. If there are going to be any delays beyond this, we will give you a call to provide you with an ETA.
The courier we use will vary depending on your location. The range of couriers we use include Australia Post, Couriers Please, TNT, Allied Express, Border Express or Startrack Express. Regardless of the carrier we use, you will be provided with a tracking number to allow you to track the progress of your parcel.
Please make a note in the "Address Line 2" field stating whether the Courier is able to leave it at the front door, under a car port or another safe place. This will save you time chasing the parcel if you are not home at the time of delivery.
If the item is returned to us due to an incorrect address or you not contacting the courier to arrange a re-delivery, you will be liable for paying the re-delivery charge. Alternatively you can collect from our store BBQ Spit Rotisseries 59 Brunel Rd Seaford VIC 3198 - 1300 002 771.
If the item you are ordering includes free freight, please note that free freight is only to metropolitan areas in Melbourne/Sydney/Brisbane/Adelaide/Hobart, or major regional towns in VIC/NSW/QLD/SA/TAS. Delivery outside these areas may include a surcharge so if you are outside these areas, please contact us to confirm whether a surcharge will apply.
POSTAGE FOR RETURNS:
30 day Change of Mind Policy
BBQ Spit Rotisseries has a 30 day Change of Mind returns policy for UNUSED items. Used items cannot be returned under this policy.
WHAT can be returned?
All unused products can be returned for a refund within 30 days of purchase providing they are in their original condition. The buyer is responsible for paying any freight charges.
WHEN do items need to be returned by?
30 days from the date of purchase
WHERE do items need to be returned to?
Items are to be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198. You should contact us by phone on 1300 002 771 to obtain a Return Management Authority before posting the items back to us.
HOW do customers return items?
Items can be posted or delivered personally to our store at 2/59 Brunel Rd Seaford VIC 3198
SHIPPING for returns?
Original shipping rates are non-refundable. Customer pays for return shipping. If the original purchase price included "FREE SHIPPING', the freight charge we incurred to initially ship the item to the customer will be deducted from the refundable amount.
Credit for returns?
Either a store credit or a product refund will be issued
Instore return option?
Items can be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198
Packing materials?
If the item was sold in a printed box, the original packaging is required so that the item can be re-sold. If the items were sold in bubble wrap or non-printed generic boxes, any packaging is acceptable as long as the items are securely packaged so that the item is not damaged during transit
12-24 Month Product Warranty Policy
The below policy applies to any items covered by a 12-24 month warranty.
A large number of our products are covered for a period of one year from the date of purchase against defects in workmanship and materials. Some even come with a 24 month warranty such as Flaming Coals branded products.
The product warranty becomes void if the product shows evidence of being dropped, exposed to the elements, tampering, mishandling or mis-use. Stainless steel is not immune to rusting/pitting and is therefore not covered under warranty.
All our products have been tested and deemed suitable for domestic use only. Using these products commercially voids the warranty.
The warranty does not cover postal cost, insurance and any other incidental charges.
Before returning your item, please call our customer service team on 1300 002 771 to briefly explain the problem. If after speaking to our customer service team you are advised that the item needs to be referred to a technician, please pack it carefully and enclose proof of the date purchased, a brief explanation of the problem, your contact details and any other information which may support your claim. Warranty claims are to be sent to: BBQ Spit Rotisseries Pty Ltd 2/59 Brunel Rd Seaford VIC 3198
WHAT can be returned?
Any items which the customer deems to be have a fault that is covered by warranty. The buyer is responsible for paying any freight charges.
WHEN do items need to be returned by?
12-24 months from the date of purchase
WHERE do items need to be returned to?
Items are to be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198. You should contact us by phone on 1300 002 771 to obtain a Return Management Authority before posting the items back to us.
HOW do customers return items?
Items can be posted or delivered personally to our store at 2/59 Brunel Rd Seaford VIC 3198
SHIPPING for returns?
Customer pays for return shipping
Repair/Replacement?
If our technicians determine that the fault is due to a manufacturing fault (not customer mis-use or neglect) and are unable to fix the product defect and return the item to you, a replacement will be issued. Alternatively you may be given the option of a suitable alternative or an upgrade.
Instore return option?
Items can be returned to BBQ Spit Rotisseries, 2/59 Brunel Rd Seaford VIC 3198
Packing materials?
The item must be securely packaged so that the item is not damaged during transit
Repair timeframe?
The industry standard for completing any work under warranty is 28 days and we will certainly adhere to this standard. All our repairs are performed onsite and are usually able to be assessed within 72 hours. Please note that due to competing work priorities, our technicians may not be available to assess your product immediately on the spot if you choose to bring it into our store.
Item assessed and deemed not faulty?
If our technicians assess the returned item and determined that the item is not faulty a refund, credit or replacement will not be issued and customers will be required to pay for all shipping charges before the item will be returned to them.
