We understand your need to receive your order as quickly as possible, so please be sure you provide us with a valid delivery address and contact number, so we can contact you if any issues should arise with your consignment.

Our couriers require the recipient’s phone number for each delivery.  We can’t book your delivery unless you have provided us with a valid daytime phone number.

We pack every order carefully to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

All consignments are tracked.  The tracking number can be viewed from within your eBay Purchases page.

We recommend you use eBay’s Shopping Cart for multiple item orders, so you can pay in one go.  eBay prohibits us from combining orders that have been paid separately.

If you have any questions about delivery, please contact us via eBay Messages and we will endeavour to assist you in any way we can.

We understand that you might need to return something to us for a number of reasons.  Please contact us via eBay Messages before sending anything back.

Approved return items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund.

1. The item arrived damaged or missing parts
• All orders leave our warehouse in brand new undamaged condition.  If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.  Please send us a copy of the receipt via eBay Messages for any shipping costs you incur.
• All claims for damaged items must be made within 24 hours of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage.
• Please take photographs of any damage and send them to us via eBay Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
2. The item is faulty
• Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All our products are fully backed by manufacturer warranty.
• Should your product be faulty, please contact us via eBay Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

If you have further questions, please don’t hesitate to contact us anytime or email us via eBay Messages