Superior Wood Violin Case Thermometer & Hygrometer & Humidity Control 3 Colors
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Please contact seller if you have any questions!
Please note we are US seller all of our products are in California and we are able to ship out the order within 24 hours during working days with cleared payments.
The fulfillment of the delivery will take 1 to 5 business days affected by the distance and the carrier's operational efficiency.
We always send the item to the address you give us on PAYPAL so please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. If you have changed your address, or want us to ship to another address, please change to the new address when you pay us with PAYPAL.
If the item is damaged in transit or any severe quality problems, please contact us immediately and provide the evidence(like photos), and we'll ship the replacement within 1-2 business day. Please note Damage caused by neglect or misuse is not covered.
For lost items (The tracking result shows the item is in transit for an abnormal long time), replacements can only be processed after the carrier has completed the package investigation. Please note, when tracking result shows the item is delivered but you can’t locate it, please contact the carrier for further investigation.
Wise Violin warrants offers ONE YEAR warranty for the instruments from the date of purchase. Warranty applies only to original purchaser of instrument.
Please see below for limitations and restrictions to this warranty.
1. Warranty does not cover strings, bridges, cases or other free accessories Damage caused by neglect or misuse of instrument is not covered. Delicate instruments are affected by climatic conditions. Exposure to excessive heat, cold, dryness, or moisture is considered neglect. Instrument adjustment is not covered by this warranty. To avoid seam openings or cracks caused by extreme or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity levels between 40% and 70%, and do not expose your instrument to temperatures above or below those generally found comfortable by people (roughly 55-90 degrees Fahrenheit).
2. Normal wear caused by normal use of items is not covered by this warranty Natural products, such as wood, cannot be guaranteed against cracking, seam separation, warping of fingerboard.
3. Wise Violin will, at its option, repair or replace any instruments found to have been defective in materials or construction problem.
4. Wise Violin reserves the right to make changes to this warranty. The policies in place at the time of purchase will be honored.
We accept return within 30 days of receiving your order.
Refunds are processed through PayPal within 1-2 business days of receiving the return.
Return shipping fee is the responsibility of buyer unless the return is a result of seller's mistake.