FREE Shipping & Handling, including packing, warehouse, distribution, order handling and processing costs. Item will be shipped to winning buyers by Hong Kong e-Express or Air Registered Mail within 24 hours upon receiving the payment.

The delivery time usually takes 7-15 work days (max 4 weeks), depending which country & location. Buyers are responsible for additional COD charges, VAT, Customs fees, and import duty (if any).

Please understand we are covering many other costs besides actual shipping cost, such as stock fees, human resources, paypal fees, ebay final value fees, listing fees, insurance fees, packaging material fees, handling fees and ect. Please give us high rates on your feedbacks so our business can continue.

Returns are accepted within 30 days of delivery date and item must be in original new condition, not worn or altered in any way. Otherwise deal is final.

We pay for return, replacement or exchange shipping if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective. If there are no above problems with the item and buyers still would like to return it, the shipping cost should be paid by buyers.

We accept Paypal ONLY. It is easy and safe for you to pay by credit cards, debit cards, bank transfers and PayPal account balances.

Payment should be made within 14 days since the winning of the first item.

Non-paying winners will be reported to eBay. Serious bidders only please. Please email us with any questions you may have during the transaction.

Customer satisfaction is our top goal. All products are quality checked. They are new and in good condition when shipped to our customers. If product is defective or damage upon arrival, or wrong product shipped, please contact us immediately.

Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.

We appreciate your Postive Feedback, and will do the same in return. DO NOT leave negative feedback without first communication with us. Please allow max 2 business days for us to response.

Q: What is 925 Sterling Silver?
A: Pure silver is an extremely soft material, and therefore the internationally accepted formula to create 925 Sterling Silver is a combination of 92.5% fine silver and 7.5% copper. Sterling silver offers the hardness and tolerance necessary so that jewelers can work with.

Q: Are all the items on your store 925 Sterling Silver?
A: Yes, all of our items are 925 Solid Sterling Silver, no substitute.

Q: Are all your items stamped 925?
A: Yes, all our items are stamped 925.

Q: Are all the gemstones used in your jewelries are natural gemstones?
A: We guarantee all our stones used in our jewelries are natural genuine gemstones.

Q: Do you ship to all countries?
A: We ship goods worldwide.

Q: How are the orders shipped and how long will it take for my order to arrive?
A: Goods are shipped via e-Express from Hong Kong. Normally it takes 7 to 15 working days(max 4 weeks) for mail items to reach recipients (subject to flight availability and customs clearance and aviation security check, atrocious weather, heavy mailing handing in post office or some special public holiday etc.). Mail items will be treated as priority mail in the destinations, speeding up mail processing.

Q: How can I track my shipment after it's shipped out?
A: Provide end-to-end online tracking of mail items starting from the completion of preparation at EC-Ship Online Platform(https://www.hongkongpost.hk/en/mail_tracking/index.html) to last mile delivery at destination.