VIVbeauty

Vivbeauty was established in 2014. We distribute branded products at low prices and operate through our Shanghai based distribution centres. We have category specialists that source products focus in wedding,home ,curtain ,stage and we have a product catalogue of over 1000 different products.

We purchase volume stocks from manufacturers and factories and are able to provide competitive pricing with massive savings for you. We ensure that our customers are getting the latest products at the lowest prices.

Some kind wonderful item is handmade ,example for curtains ,which is high quality fabric and perfect effect .

We deal directly with consumers, and can provide bulk discounts for trade purchases.

Customer satisfaction is very important to us and our feedback rating reflects this satisfaction.

Please email us before leaving any negative feedback or open any dispute on PayPal.

Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.

If you have any questions, our Customer Service staffs welcome you to contace us from ebay message. We strive to answer all questions and resolve any problems as quickly as possible.

We are sure you will be pleased with your purchase from our eBay Store. However, unfortunately there may be occasions when you will need to return items to us.

Non Receipt Of Items

If you have not received your items you must let us know . Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.

If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.

Items Damaged in Transit

If your item is damaged in transit, we ask that you report it to us within 7 working days . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Products Dead On Arrival

If your item(s) are faulty on arrival, please advise us as such within 3 working days.

Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

If You Change Your Mind (DSR)

Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.

If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and VIVbeauty will have a right of action against you to withhold a refund.

If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.

Please note: Distance Selling Regulations do not apply to businesses or Trade sales.

How To Organise A Return

You can request a return via emailing via eBay Messaging system and we will be in contact within 48 working hours.

By placing an order on this store you are accepting our Terms and Conditions .

Payment can only be made by PayPal via eBay. We cannot take orders or payment over the phone. To ensure your purchase is protected it will only be delivered to your registered address. Once your payment has been received we will send you item asap. 

If your item needs to be shipped to an alternative address please update the address in PayPal before placing your order. We will only ship to your registered PayPal address. If your order has already been placed, please contact our customer service team who will refund the order. You may then update the address details in PayPal and replace your order.

Payments via Unconfirmed addresses within Paypal may delay the process of the order and will involve further security checks via VIVbeauty. Please ensure your address is confirmed to ensure quick dispatch of your orders.