Email Questions and Answers:
There will never be a time when the customer should feel the need to open a case. Any type of opened case counts now against the seller. The same goes for any Neutral or Negative feedback. This is for all sellers. This results in many things that impact the seller. If your wanting a update / status of your unit please email me directly. You can respond directly from the first start of our email conversation. Just hit the reply button on your email client and type your message. Hit send and you're good to go. You don't need to hit the respond button in the email or go back thru eBay each time to send a email. Just in case you didn't know this. This is the preferred way as the emails will always have the dialog of our conversations. I like this as I can go back and reference something should I have a question. You can also email me directly at the email address found on the work order. Just include your eBay ID when emailing me. I do sometimes keep a unit longer than might have been expected. Please know that I'm still working on it. I can send the unit back at any time so please just let me know. I am very busy and unless I have a question or something I don't usually send out updates. I do when I'm done. Please send me a email and I'll be glad to let you know what the status is and where I'm at with it. After going thru the unit the first time and not getting it working I put it in my problem area. I go back to these and continue working on them while still working on the incoming units. The problem units are the ones that I will usually spend hours on. I try my best to repair a unit and hate having to tell a customer their unit wasn't fixable. I try to answer all emails as quickly as possible. I believe in providing a high level of customer service from before the sale thru the end of the service. I also am happy to answer any questions later on down the line. Please feel free to ask me a question any time. I am here to answer any and all questions a customer might have. I try and answer emails from 7am-2pm eastern time. If you send me a email after this time then I will usually respond the following morning. I am usually out on the weekends. If you send me a email Friday afternoon through Sunday night then I will usually respond to you first thing Monday morning. I do sometimes answer emails over the weekend but not all the time. I am out of the office most major holidays as well. Again I respond as quickly as possible to emails but keep in mind the times I've listed above.Feedback and DSR Ratings:If you take a minute to see the feedbacks I've received you'll see that I take care of my customers. Not every customer leaves feedback and I have well over 9000 transactions on eBay. I've had some customers feel the need to leave negative feedback if I wasn't able to fix their unit. This isn't fair to me and the eBay community. The customer paid me to preform a service which I did. I stayed within the terms of eBay and our agreement. If you feel that getting your unit back in a non-working condition merits you leaving negative feedback for me then I would prefer you look to someone else to perform the service. I run a honest family business and this type of feedback is not acceptable. I understand that you've spent money to try and have the unit repaired and I've spent my time working on it but please keep in mind that some units simply just aren't going to work. They might have more damaged components or require more parts and time than it's worth to try to fix. Working logic boards are available on eBay and I will be more than happy to get the customer a quote. In situations like this I will only charge the customer the actual cost of the part. Of course I would only order something after getting their approval. Again I take the time to do all this and therefore don't understand why someone would think leaving negative feedback is okay. I am providing a low cost service and have time and expenses invested in the repair. This isn't like buying a tangible product on eBay. This is a service! There may be issues that arise that are beyond my control. Please keep this in mind. Negative feedback hurts future sales. This is true for any company selling on eBay. Some tend to look at the companies negative feedback and base their decision solely on that.I again thank you for your time, consideration and hope that you will choose me to perform the service. I have a ton of repeat customers as well as many companies that utilize me time and time again. |