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We only use reputable and secure courier
companies such as DPD, Parcel Force, DHL, UPS or USPS and obtain a tracking
number from them if selected by customer. Items being collected from our
company based in Los Angeles and will be delivered to your door next working
day normally. We endeavor to dispatch your order the same day if order is
placed and completed before 12pm or next working day if received in the
afternoon. We always use protective packaging materials and suitable
boxes however we aim to use any recyclable materials in order to produce less
waste and protect the environment. All materials are being kept in a clean
smoke free warehouse and inspected for any damage before being used. |
We are proud of our outstanding customer
support. Any question whether simple or technical will be answered in matter
of hours. Sometimes it may take a little bit longer. Our aim is to make sure
every one of our customers are 100% satisfied with their purchase or your
money back. We have produced some YouTube videos for some of our items
that need technical assistance. Data sheet and user manuals are available
with the item or on demand. A lot of technical information can be found on
manufacturers websites as well. You can search the brand on Google and refer
to the manufacturer's website for any required additional information. |
You can return the purchased items within 30 days of
purchase if you simply change your mind.
Absolutely no question will be asked and we will refund you in full upon
receiving back the item. If under any unlikely event you have an item that you
wish to return, then please kindly let us know on Ebay and we will issue you
a RMA number. It is important that you let us know in advance to make it
possible for us to track your item when it comes back to us. |
We always read our Ebay messages and reply to
them in 24 hours in weekdays. It is the most convenient type of communication
for both sides.We are closed on weekends and any email will be responded
after the following Monday. |