The Little Dart Company Ltd

Delivery Schedule

Our warehouse aims to ship all in stock orders placed before 3pm the same day. Orders that are placed after then will be shipped the following day. We are open between 9am and 5pm Monday through to Friday.

We cannot guarantee weekend orders will be dispatched on the following Monday.

Tracking 

All of our UK orders are tracked to delivery. International services are tracked when requested. You will be emailed a tracking number when your order has been despatched from our warehouse. You can also view your order status and tracking info in my account

Our Couriers

We use Royal Mail, DPD and DHL for our different levels of delivery services. All of these services offer tracking and insuranc for your peace of mind.

Back Orders

Some of our items may be placed on back order if they are out of stock. Orders placed on backordered items will be notified after checkout when they will be shipped. Some items showing as in-stock may be placed on back order. We will notify you of when this happens, you will have the choice of a full refund if you do not wish to wait.

Customs and Import Fees

If you are placing an order from outside of the EU, you may be subject to import fees upon delivery.

Europe

The United Kingdom has left the European Union as of the 1st January 2021. All shipments leaving the UK will be subject to VAT, Duties and Import Charges. You, the customer, will be responsible for these charges as the importer of record. 

We will not accept any payments, deductions or refund requests as a result of this requirement.

Rest of World

As these charges differ from country to country, we recommend contacting your local customs office prior to ordering so you?re not surprised by any unexpected delivery charges.

Refusing to pay Customs

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. In most cases we will refuse any return and the item will be destroyed ? you will not receive compensation for this.

RETURNS POLICY

30 Day Guarantee!

All our products sold are subject to our 30 day return guarantee. if you are unhappy with your purchase ? you are able to return it to us for a full refund (not including outbound delivery charge). We DO NOT issue refunds, returns, exchanges or credits on any items that have been used or damaged by the customer. This is due to the nature of the products we sell.

Returned items must be in a re-saleable condition. Should a returned good be received by us and fail this criteria ? then a handling and re-stocking fee will be deducted from your refund up to the full value of the order.

Returned Parcels

Parcels that are undelivered (non called for, un-collected or failed delivery) which are returned to us will be refunded. The outbound cost of the parcel will be deducted from the value of the refund. Undelivered parcels are returned to us following 3 delivery attempts and 18 calandar days following the 3rd and final attempt.

Book a Return

If you would like to arrange a return then please contact us.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, you will be transferred to a 3rd Party Payment Provider. We do not hold or have access to your credit card details. Our website is secured with an SSL.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day return to base guarantee. If you would like to return a product ? please contact us.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault  for example, if goods are faulty or mis-described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault ? for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.