RS Direct Store is committed to providing each customer with the highest standard of customer service.

Please note your shipping address must match your PAYPAL address, once you complete the checkout process we will not be able to amend or cancel the order. If you want to change the shipping address please change it before making the payment as we can not change the shipping address later, we will not be able to check your messages on order notes regarding address change or other information.

 We aim to process your order within 1 working days once we receive clear payment confirmation. If for any reason you wish to cancel the order please use guidance from eBay or contact us director ASAP.

• Tracking details (if available) for your item will be available or email to you once the item has been dispatch.

• Before confirmation an order please ensure your delivery, address is correct and contact number. We are unable to change this address for your own safety once the order has been placed.

• Our Standard delivery to UK Mainland postcodes excludes Northern Ireland & Scottish Highlands.

• Specific delivery arrangements can be made at additional cost by contacting us before placing an order.

• In unforeseen circumstances if there are delays to your shipment, although we will try to inform you in time but hold no obligation towards any direct or indirect loss that may occur.

• If any item is found to be missing parts or damaged please contact us via the "Contact Seller" within 14 days of delivery so that we can provide you with the details on how to resolve your issue.

• You can return unused items to us by contacting us within 30 days of delivery. Please contact us  for important information, before attempting to return the goods.

• Please note that for all returns deemed unsuitable, we are not responsible for the return shipping and are unable to refund this cost.

• Please do not ship any goods to any address without our authorisation as it might lead to you not receiving your refund. [Please do not initiate a return without our authorisation as this could result in a delay in issuing your refund.