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Product Description
A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result.
Location: This product is ready to ship from our Sydney-based warehouse.
Expect dispatch 1 - 2 business days.
Expect delivery times are 2 - 8 business days Australia wide (from daye of despatch). Please note that delivery's to WA may take 4 - 10 in transit once dispatched.
Please note, all the delivery dates times are provided by a third-party service provider and are only estimates.
Courier company: AUS POST & Other local couriers (eg: Fastway). Please note the courier company will be chosen automatically for you depends on your location.
Please make sure the contact name, mobile number and address were written. Missing or wrong information may cause delay, additional charge, or lost.
Change of Mind? No worries!
If you change your mind on an item purchased, you can receive a full refund less the inspection and restocking fee from $7 which will be provided to you prior to your return. Goods must be returned in original condition, with proof of purchase, within 30 days of the purchase date. Buyer is responsible for the return freight cost.
Warranty Claims
All warranty claims must be directed to our Customer Service team by sending a message to us through ebay
In order to make a claim, you must provide the Help Centre with:
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- photographic evidence of the defect or damage, where applicable;
- your invoice (including order number) and any other proof of purchase; and
any other details we may need to process your claim.
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.Our Customer Service will provide you with instructions as to how the goods may be returned to us at our expense.
Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
- where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- where damage results from any third party software or hardware not provided by us;
- where items are lost or stolen; and- in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use. Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.
In order to make a claim, you must provide the Help Centre with:
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- photographic evidence of the defect or damage, where applicable;
- your invoice (including order number) and any other proof of purchase; and
any other details we may need to process your claim.
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- where damage results from any third party software or hardware not provided by us;
- where items are lost or stolen; and
OZCCTV is one of Australia's largest online retailers, which was founded in 2001. Fast Shipment, Low Price, and Professional After-sale Customer Service!
WE CARE ABOUT YOU
We pride ourselves on our great before and after-sales service and wide product range.
EVERY customer is important to us and we will do our best to ensure that your experience with us is nothing less than excellent. Sometimes, though very rarely, we can make a mistake - we are human after all. If you feel we deserve less than 5 stars for any reason, please let us know before you leave your feedback so we can address your concern.
