Shipping:  Items are individually checked and packed before posting and  items are sent via Royal Mail second class post.  Most items are normally shipped 1-2 days after payment has been received and we would estimate postage to normally take 2-3 days within the UK. Goods not received within 7 days should be informed as  we assume no liability for the late delivery of goods or for goods missing or damaged whilst in transit.  If such an event should happen, though it very rarely does then please contact us and we will endeavor to resolve the situation as quickly and amicably as possible.

 Quality and Promise: 

We try very hard to ensure that all our products are free from defects and fit for use and that our customers are satisfied with their purchase. In the unlikely event that there is a problem then we will resolve the issue as swiftly and amicably as possible. We are happy to exchange or refund any damaged or defective items within 7 days of receipt.  We do not however refund the cost of postage (or return postage where applicable).  In both cases the item must be unused and in its original state. Postage and handling is non-refundable and the buyer is responsible for the return postage of the item. We maintain high standards of excellence  and strive for 100% customer satisfaction!  Feedback is very important to us. We request that you please contact us immediately BEFORE you give us neutral  or negative  feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them. We will reply to all message via ebay within 24 hours .