DISPATCH : We will ship your item with a registered, insured 48-72 hour courier service within two working days of receiving your order. All tracking numbers will be provided at the point at which we dispatch your item for your peace of mind and security. You will be notified automatically by email. Should there been any unexpected delays to your order being dispatched outside this specified timescale, we will contact you directly giving you the option to accept a longer dispatch time or offer a full refund including any carriage charges. Should you fail to receive your order on time or if you have any questions regarding your purchase please contact us via eBay messages.
RETURNS : Returns are accepted within 30 days of receiving your order. Please bear in mind that we can only approve refunds on items that are returned in re-saleable condition with all their outer packaging intact and perfect. It is important that you re-pack any return items securely as we cannot be held responsible for any damage to an item which occurs during return transit to us. Once your items are received by our warehouse we will confirm with you the safe arrival and apply any refund where applicable within 5 working days. The buyer is responsible for paying all return postage costs except in the case where evidence can be provided that the item was damaged or faulty upon receipt.
And lastly, a bit about us!...
Willow Bedding Direct is our eBay based factory outlet, committed to providing a superior quality product direct to the public at a fraction of the price you would pay at a retail store by cutting out the middleman.
We are a Lancashire based manufacturer of bedding products, specialising in items such as duvets, pillows, mattress toppers, mattress protectors and printed bedspreads.
With over thirty years in business our bedding ranges are recognised as ranking amongst the finest in the country and our clients include House of Bath, JD Williams, Dunelm, Wayfair, Hilton, Ministry of Defence and Cunard to name but a few.
You CAN have high quality at a low price if you buy from us!