Welcome to GenuineTrader Ebay Auto Parts shop!!
Important Notices for OEM Second Hand Part, PLEASE read this before place an order:
Please kindly note that all OEM Second hard parts we sell are in an acceptable AS-IS condition, which means they might have a minor fixable damage or scratches on items, Please check all photos and details we provided above if it is meet your requirements and expectations as we have strict refunds/returns policy below for all second hand genuine parts.
Please understand the meaning of SECOND HAND parts you would purchase. We are not able to guarantee a perfect brand-new condition. To avoid failing to meet you requirements, please read this description carefully.
We do appreciate your understanding. Please enjoy your shopping in our store.
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RETURN/ REFUND POLICY:
We are dedicating to customers satisfaction, therefore we modified our return policy to 'ACCEPT' with terms and conditions mentioned below within 30 days of purchase for Australia domestic customers.
We accept a FULL Return with return postage if items are:
Faulty, Doesn't work or defective, or Substantially unfit
- must provide strong and specific evidences prior to returning, an official paperwork from certified mechanical/electrical shop for mechanical/electrical parts will receive a fast solution for buyers.
- we reserve the right to inspect / test the return item before issuing refund.
Arrived damaged
- must provide 3-5 photos showing damages sustained to the item and parcel box within 24 hours once RECEIVING, please inspect parcels thoroughly upon receiving it.
Wrong item sent.
Significantly different from descriptions or photos, or Missing parts or pieces (not as described in photos).
We accept a PARTIAL return for items if items are:
Ordered by mistake
By providing a necessary details / infos, a fast resolution for buyers will be offered to such an unfortunate situation.
Please note that any kinds of "CHANGE OF MIND" or "Not seems an authentic item" as a reason of return will NOT be accepted.
All returned items must be in same original/resaleable condition before dispatching from us, which means, for example, any defects or damages/scratches which have been caused by improper installation, unauthorised modifications/connections/repair, in transit on return, etc., or items which have had the serial number/part number labels removed, the item will be defined as not the same original condition, the return / refund will NOT be accepted in consequence.
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Delivery / Postage:
Priority:
Australia Post Standard / Express for domestic and international.
Alternative:
Sendle or Aramex Local Express, TNT or TOLL Express for bulk items.
Local pick up:
Please contact us via eBay message for details.
All information provided from buyers for postage domestically and internationally must be 100% accurate, seller has no response for a lost item due to incorrect or insufficient address or other false information.
For international customers:
Customers from international are all responsible for customs duties / taxes, brokerage fees or other charges where applicable in their country of destinations. A FULL address, E-mail and contact number must be provided from international customers.
Customs processing, unforeseeable circumstances (virus outbreak during 2019-2020), etc., may cause extra delays for international parcels, we are constantly cooperating with couriers to get all international parcels delivered ASAP, we appreciate for any understandings.
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