TECHNICAL
SPECIFICATIONS
ABOUT
Our #1 goal is Customer Satisfaction.
Contact
us Monday - Friday 8am-5pm CT with any questions.
Houston Crane, Inc is your number one source for all types of parts for your cranes, hoists, and runways. We have new, used, and refurbished parts. We can also supply your company with either discontinued parts or have them made.
PAYMENTS
PayPal, Credit/Debit Card, Wire Transfer in
USD, Company Check, or Personal Check. If the purchase is paid for with a
check, the item will not ship until check clears.
For customers who want to claim
tax-exempt, you will need to send a tax-exempt form to eBay. eBay collects
all sales tax, we have no control. To send your tax-exempt form to eBay, copy
and paste the following link in your
browser: https://www.ebay.com/help/buying/paying-items/paying-tax-ebay-purchases?id=4771#section2
DOMESTIC
SHIPPING
·
The
shipping price is shown for US lower 48 states.
·
Please enter your zip
code (or country) and quantity in the shipping tab for an accurate shipping
quote.
·
We ship USPS, UPS
& FedEx. We choose the carrier.
·
If you prefer, we can
ship using your account. Please choose Local Pickup at checkout and
included the following info: Account number, billing zip code, and shipping
service requested (ground, next day air, second-day air...) Note that
we CANNOT issue partial refunds for shipping that was paid!
·
Items paid for before
9:30 AM (EST) will usually ship out the same business day.
·
Large items that
require an LTL shipment generally go out the between 1-2 business days.
·
Larger items that must
be shipped via flatbed truck will ship as soon as the truck can be secured,
usually no more than 3-5 business days.
·
If an item needs to be
shipped by freight courier, the buyer must contact us to request an
invoice.
FREIGHT ITEMS
Please DO NOT pay
for freight items until freight charges have been added to the invoice. eBay
will not automatically charge you freight. To get a freight quote, send us a
message through eBay. To get a freight quote we will need to know the
following:
1.
Will this be shipped
to a commercial or residential address
2.
Will there be a
dock or forklift?
3.
Your full shipping
address
4.
Your phone number
and business name
If you would like to set up your own freight,
we will palletize the business day after payment is received and send you
weights and dimensions. The buyer will then be responsible for scheduling the
pickup and sending us the BOL. Please make sure that we have the BOL BEFORE the
truck gets here to pick up the freight. We do have a charge to palletize for
LTL freight, please contact us with the item number or SKU number from the
listing for a cost on palletizing.
LOCAL PICK-UP
Prefer to pick it up yourself? You are welcome to do so, by appointment. We
will load it free of charge unless otherwise stated in the listing.
If your purchase requires a pallet, banding or any other form of packaging, a
packaging fee may apply.
RETURNS
·
Customer satisfaction
is our #1 priority!!
·
We have a 30-day
return policy.
·
If you are not
completely satisfied with your purchase, please contact us to return your
purchase within 30 days of receiving your item, and we will refund you for 100%
of your purchase price (return policy excludes all manuals, and AS-IS items,
see listing description). Alterations or removal of any components of a part
voids the 30-day return policy. All returns must include all
original parts and manuals. Once we get the item, we will inspect the item to
make sure it is in the same condition as we shipped it, and if it is, we will
issue a refund. While we fully understand that it is sometimes necessary to
return a product, we ask you to read the following instructions carefully to
ensure your return goes smoothly and that you receive your replacement or
refund in a timely manner with minimal hassle:
First let us know you need to return a product by contacting us with the product info,
the transaction number and a short line on reason for the return (the reason is
just for our info as we do not challenge returns within the return period).
Pay attention to the dates: You need to
contact us before the end of the return period (day 1 is the day after you received
your product from us). After the return period has ended, you can no longer
return the product.
Do not ship right away: Wait for us to emit a Return
Authorization and to confirm the return method.
Whenever possible and convenient to you, a
returned item will be replaced by an identical item instead of issuing a
refund, your choice.
We only emit Refunds/Exchange once the
original product has been returned back to our store in the same condition it
was shipped.
Please note that our warranty does not cover
shipping charges to and from the customer.
If you have any questions in regard to
returning an item, please contact us and be sure to include the item number and
a concise description of the question or issue in your message.
Seller
is in the business of selling used goods, machinery, and equipment (hereinafter
collectively referred to as "the goods"). Unless otherwise
specifically agreed to in writing by
Seller
and Buyer:
1.
All sales are for cash
or certified funds paid in full to Seller prior to delivery to release of the
goods to Buyer. Further, all sales are final, subject to Seller's sole and
absolute discretion to accept return of the goods within (30) days of sale upon
terms suitable to
2.
All goods are so
"AS IS' and "WITH ALL FAULTS" meaning, without limitation, that:
1.
Seller offers no
warranties of any kind, express, implied or statutory,
which extend beyond the description of the goods on the face hereof; and
2.
SELLER FURTHER HERBY
DISCLAIMS ALL IMPLIED WARRANTIES OF ANY KIND INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR INTENDED USE.
3.
Seller makes no
Representations that said goods comply with any Federal, State or local law,
requirements or standards; and Buyer assumes the entire risk as to all of same
upon Buyer taking possession of the
4.
Seller makes no
representations as to the quality, condition, danger, adequacy of warning
labels, adequacy of installation or operating manuals, performance, safe
operation of, or latent or unknown defects respecting the goods; and Buyer
assumes the entire risk as to all of same upon Buyer taking possession of the
goods.
5.
Seller also states,
and Buyer acknowledges, that the goods may bear or contain hazardous chemicals
or materials which may be indirectly or directly hazardous o life, to health,
or to property; and Buyer assumes the entire risk as to all of same upon Buyer
taking possession of the
6.
Buyer's decision to
purchase goods shall be based solely upon Buyer's judgment as to the
suitability of said goods for Buyer's intended uses and Buyer is advised to
conduct or obtain is own pre-purchase inspection of the goods.
7.
Buyer agrees to
defend, indemnify and hold harmless Seller, its directors, employees and other
agents and representatives from and against any and all liabilities, judgments,
claims, settlements, losses, damages, penalties, obligations and expenses
(including attorney's fees and expenses and other professional fees and
expenses), incurred or suffered by any persons or entities arising from, by
reason of, or in connection with any loss, damage or injury to person, entity
or property arising from, by reason of, or in any way connected to the goods
sold.
8.
Buyer acknowledges
that his sole and exclusive remedy shall be limited to return goods and
repayment of the price or to repair and replacement of nonconforming goods or
parts.