WELCOME to AQUATICS & PETS, by FND Online Ltd 

Established in 2017 with our eBay store, we are a family run business (that originated in breeding specialist fish for years before that!) We have now taken our passion for Aquatics and Pets and grown into an online business.

AQUATICS & PETS  is rapidly growing online business supplying leading brands at low prices. We stock Aquariums, LED Lighting, Filters, Heaters, Reactors, Treatments, Fish Food, Cat toys, Dog leads, Dog Toys, Parrot Toys, Small animal kits and many many more items!

AQUATICS & PETS  have established a reputation for providing quality products at great competitive prices with many loyal customers returning to us because of our quick dispatch and excellent customer service. We are constantly adding new items to our ever- expanding catalogue of products so please look at our latest product range.

We accept payment via PayPal. Payments are expected immediately after purchase, However you have 7 days after the purchase to pay before an automatic Unpaid Item Case is opened.

AQUATICS & PETS  pay particular attention to prompt dispatch of your items. We endeavour to ship items the same working day if purchased before 2pm. If the order is placed after this time it will be reflected in the estimated delivery time. Items place after 2pm on a Friday, on weekends and bank holidays will be dispatched the next working day. The delivery times that are stated on each item are an estimate time based on the type of delivery offered and are NOT GUARANTEED times. The delivery method used is based on the size, weight and value of the item (s) and we reserve the right to change the method provided. We send items via Royal Mail or by one of our reputable courier firms. 

If your item is being sent via a tracked method a tracking number will be made available for you and it may require a signature on delivery. If there is nobody available to take delivery and sign for the item then a while you were out card will be left with information and instructions for you to follow. 

Delivery is normally within 1 - 4 working days after dispatch depending on method used. Royal Mail state that they can take up to 10 working days for delivery. If you have not received your item after 10 working days please contact me via ask the seller a question. When an item is returned to us from Royal Mail or from a courier because of a failed delivery and arrangements were not made to re-deliver or collect by the buyer, we will resend the item when the full cost of redelivery is made. We incur non delivery return costs from couriers which will then be passed onto the buyer. If goods require re delivery there will sometimes be a surcharge of a minimum of £10.00 We only ship to PayPal registered and verified addresses. If you require the item to be shipped to a different address please let us know via message to seller at the time of purchase and we shall do our best to meet your needs.

Order Cancellations

Please ensure before placing an order that all details, including your delivery address and item are correct as they cannot be amended after an order is placed due to the high level of orders placed. Once an order has been placed it will be processed almost immediately. Unfortunately this means that we cannot prevent it from being dispatched, or amend the delivery address, or change the quantity or item being ordered, as it will be in amongst hundreds of other parcels in sealed, weighted bags awaiting collection by our couriers. This means if you wish to cancel the order you will need to send the goods back to us once received. You will need to contact us once you received and obtain full return Authorisation and a unique return number.

If you have received incorrect or damaged goods, or wish to return unwanted goods please see our Returns or Non Receipt Tabs. 

The guarantee is available to the original purchaser only when accompanied with the original receipt. The guarantee is non transferable. The guarantee applies to the product only and does not cover any consequential losses. The guarantee applies to material and manufacturing defects only, under normal domestic use in the United Kingdom. The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, accidental or wilful misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification or alteration of the product. The guarantee does not cover parts subject to normal wear and tear, for example pump impellers, filter sponges, air pump diaphragms, batteries etc. The guarantee does not cover glass items, for example aquarium heaters, uv quartz tubes and uv bulbs. The guarantee does not cove return postage costs for items over 6 months old. Items offered Free are sent out as gifts to the customer and as such will not be covered by a guarantee. The guarantee does not cover maintenance issues including the replacement of wearable parts. Should an item develop a fault within its guarantee period, it may be sent back to FND ONLINE LTD for repair or replacement. Repairs or replacement under the guarantee will be carried out as quickly as possible however you should allow up to 30 days for this.

RETURNS

We value our customers and in the unlikely event that an item(s) is not suitable you may return it to us as new in original packaging within 30 days of receipt, for a refund of the cost of the item(s) only. 

The buyer must notify us through contact seller of the intent to return an item(s) within 30 days and once the return is agreed the goods must be returned immediately after notification at the buyers own expense.

If returning an item(s) for a refund or exchange without it being faulty it must be unused, in resalable condition in original packaging. We reserve the right to refuse a return if the item(s) is not in a resalable condition.

Faulty

 items will be replaced, repaired or refunded. A refund will only be issued once the item is returned and tested and proven to be faulty. On occasions we will be required to forward the faulty item to the manufacturer for their assessment of the item, if this happens any replacement, repair or refund will be delayed. 

If an incorrect item was received in error please contact us as soon as possible. Firstly we will arrange the return of this item and then send the correct item. We will not accept incorrect items that are not in an unused, resalable condition in original packaging. Please contact us to be advised if an item has been damaged in transit. We strongly advise that the buyer uses a trackable return service whether the item(s) is unsuitable, faulty or otherwise. 

If we prior agree to use a courier to collect the item(s) at a specific address on a specific day and this collection fails due to the buyer, return costs and responsibility of the item will then revert to the buyer regardless of original reason for the collection. When returning an item please enclose a note specifying the reason for return and your eBay user ID to ensure that the refund is dealt with as soon as possible. Refunds will be issued using the same method as payment. Please make enquiries via contact the seller