About Us
TMD Superstore is an online British store, We operate an online shop dedicated to bringing you genuine, original equipment and quality products. We are dedicated to delivering the ultimate in customer service.
Shipping
Items will be dispatched ONLY to the address that is within the eBay order.
In most cases, items purchased before 8am will be posted the same working day. Orders that are placed after 8am will be posted on the next working day.
We ship most items up to 2kg via Royal mail 24hr tracked to ensure your item reaches you in good time with the best suitable service offered by Royal mail. We ship items over 2kg via various other tracked services which will be item and/or location dependent. You may check the service used within the specific products eBay delivery information.
We ask you to be patient in the unlikely event that there is a delay in delivery. We will not track items for you until 7 days after our dispatched date. Delayed items will arrive with you shortly.
Returns
We accept returns for up to 30 days.
Should you decide you do not want your item, it must be returned un-opened, un-fitted and un-used and in any original packaging. We must be informed of damaged items immediately. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than would have occurred in a shop) you may be liable for a deduction in the refund to cover our costs, please ensure you package it well and send it back via a recorded tracked delivery service, please keep any proof of postage and tracking number before attempting to send anything back.
Please contact us for a return address as we dispatch from 3 of our UK warehouses, the item can only be returned to the correct warehouse, items returned to the incorrect warehouse address will not be accepted. Once we have received & inspected your purchased item we will then replace or refund the goods.
We always aim for the best customer service possible. Thank you for your custom.
