CONDITION
The item is fairly worn, but it continues to work perfectly.
Stand of the monitor have scratches
The signs of wear can include small scratches and other aesthetic problems on the casing.
The box and non-essential instructions not included The item may be marked or identified, and show other signs of previous use.
Where an item is advertised as being shipped by courier/Express Service, this only applies to mainland UK excluding Northern Ireland , Scottish Islands ,Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-12, PA21-40, PH19-26, PH30-41, PH49-50 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 Scilly Isles TR21-TR25, Isle of Man IM, Isle of Wight, Channel Islands contact us as there are additional courier costs
International: EU standard shipping charges £19.99, excluding Islands - contact us as there are additional courier costs
Outside of EU contact us as there are additional courier costs
Returns
Customers buying an item (using the 'Buy It Now' option) have 7 working days after the delivery date to cancel the transaction and return their purchase for a refund. The buyer must pay for the return of the item and be responsible for packing the item well, in its original packaging, in addition, a recorded delivery service must be used. Refunds will only be made after we have received the product in the same condition as it was when dispatched. There will be a 25% restocking fee for returns on any retail sealed items.
Warranty
We provide a 1 months return to base warranty.
Who is covered?
This warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales invoice is required for warranty service.
What is covered?
In the event of your PC hardware developing a fault you can return it for repair or replacement (or equivalent).
What is not covered?
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use
- Use of the Product other than for it's intended purpose
- Damage caused by improper or unauthorised repair or maintenance
- Warranty is void if repairing without our consent or warranty seal is broken
- The product that has been modified or altered
- Software issues (any problems associated with software – whether bundled or installed by the user, file corruption, internet setup etc.)
- Accidental damage like breaking the screen or spilling liquid on it. You would need independent insurance to cover this.
Batteries, although we do guarantee that it will hold at least one hour's charge. We will replace batteries which do not meet these criteria if reported within one week of receipt and the battery supplied is returned. Batteries are considered as consumable items - as they are expected to degrade over time. Some may require replacement.
If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labour and carriage costs.
Repair process:
Any device returned under warranty is factory reset as part of the repair process. Propermac is not responsible for the damage to or loss of any programs, data or removable storage media during the repair process.
Warranty returns will take approximately 7 working days to process once the goods have arrived (on rare occasions may take a bit longer due to workload).