About Us

Planet Mobile Uk have over 20 years experience in product sourcing for retail market, 

We supply a wide range of quality Mobile Phone Accessories and Parts at the best possible price.

We also have a comprehensive Repairs Centre with a proven track record of effective problem solving.

All repairs are carried out to the highest standards and at very competitive prices.

Customer Service

Our dedicated customer service team are available Monday to Friday between 09:00 and 17:00.

Outside of these hours you can contact us via the eBay messaging system.

We aim to respond to all enquiries the same working day (if received within office hours) or within 24 hours if received outside of office hours.

Payment

We accept payments via PayPal the safest and easiest way to pay for items on eBay.

We will only ship to the address of the PayPal account holder. We cannot alter a delivery address once checkout has been completed. If payment is not received within 7 days, we reserve the right to void the transaction and file a NPB (non-paying bidders) with eBay.

You can also pay directly through eBay via the "Credit or debit card method"

Accepted Payment Methods

PayPal 

Credit / Debit Card

Delivery Information

Our Economy FREE delivery is sent by Royal Mail 2nd Class post. Customers should allow 3-5 working days for their order to arrive. However, please allow up to 7 working days before contacting our customer service team.

If you require your item urgently we offer a Royal Mail 1st Class service. Customers should allow 1-2 working days for their order to arrive. *Please note this is not a guaranteed next day service.

For guaranteed next day delivery we offer shipment via Royal Mail Special Delivery. Customers will need to place their order before 1pm Monday to Friday in order to receive their item the next day. This does not include Saturdays or Bank Holidays.

International Customers

We offer a standard International Service, your order will be despatched either via Royal Mail Standard Airmail or International tracked and signed.

Most purchases should arrive within 6 to 15 working days after dispatch.

Please note that during UK Bank Holidays and weekends, items may take longer to arrive.
If you do not receive your item within the times above then please let us know.

We will investigate the matter immediately.

Returns

We hope that you're pleased with your purchase, however If you need to return the item, the first thing to do is contact us via email. We will endeavour to arrive at your satisfaction, and sometimes we can issue a replacement without the need for return.

Unwanted Items

Customers are allowed 30 days from the date of invoice to cancel and return their purchase. Items must be in an unused condition as delivered.

Items that are returned in an unsatisfactory condition or with missing parts will be either rejected and returned to the customer at their own cost or refunded minus a restocking fee. The customer is responsible for all postage costs in returning unwanted items (this includes items ordered in error by the customer).

Faulty / Damaged / Mispicked Items

In the unlikely event that you are sent the wrong item or an item that is faulty or damaged in transit, please call or email our Customer Service Department in order to go through trouble shooting steps and common setup issues with you to resolve any technical issues before accepting faulty items as a return. The cost to return goods that are faulty or damaged, will be reimbursed by Planet Mobile UK via eBay returns case, Otherwise we will send out a replacement.

Once your item has been received and processed by our returns department a refund will be sent within 48 hours.

To contact us, please click here