Welcome to GenuineTrader Ebay Auto Parts shop!!
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RETURN/ REFUND POLICY:
We accept a FULL Return with return postage if items are:
Faulty, Doesn't work or defective.
- must provide strong and specific evidences prior to returning, an official paperwork from certified mechanical/electrical shop for mechanical/electrical parts will receive a fast solution for buyers.
- we reserve the right to inspect / test the return item before issuing refund.
Arrived damaged
- must provide 3-5 photos showing damages sustained to the item and parcel box within 24 hours once RECEIVING, please inspect parcels thoroughly upon receiving it.
Wrong item sent.
Significantly different from descriptions or photos, or Missing parts or pieces (not as described in photos).
We accept a PARTIAL return for items if items are:
Ordered by mistake
By providing a necessary details / infos, a fast resolution for buyers will be offered to such an unfortunate situation.
Please note that any kinds of "CHANGE OF MIND" or "Not seems an authentic item" as a reason of return will NOT be accepted.
All returned items must be in same original/resaleable condition before dispatching from us, which means, for example, any defects or damages/scratches which have been caused by improper installation, unauthorised modifications/connections/repair, in transit on return, etc., or items which have had the serial number/part number labels removed, the item will be defined as not the same original condition, the return / refund will NOT be accepted in consequence.
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Delivery / Postage:
Priority:
Australia Post Standard / Express for domestic and international.
Alternative:
Sendle or Aramex Local Express, TNT or TOLL Express for bulk items.
Local pick up:
Please contact us via eBay message for details.
All information provided from buyers for postage domestically and internationally must be 100% accurate, seller has no response for a lost item due to incorrect or insufficient address or other false information.
For international customers:
Customers from international are all responsible for customs duties / taxes, brokerage fees or other charges where applicable in their country of destinations. A FULL address, E-mail and contact number must be provided from international customers.
Customs processing, unforeseeable circumstances (virus outbreak during 2019-2020), etc., may cause extra delays for international parcels, we are constantly cooperating with couriers to get all international parcels delivered ASAP, we appreciate for any understandings.
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