The PB website is all about the customer experience, ease of navigation and intuitive product listings. Browse our huge range of motorcycle helmets, clothing, gloves, boots and accessories.
Your customer security is important to us. All our online payments are handled by Barclays online epdq payments system, Paypal, and amazon payments.
To make purchasing from PlaywellBikers.co.uk as easy as possible we offer a wide range of payment options.
Credit/Debit Card Payments
We accept payments via most major credit / debit cards via our secure online ordering system on our website or over the telephone by calling 07506542274. We will only post out to the card holders registered address. Your credit / debit card will be charged at the time of purchase.
PB usually deliver Monday to Friday within 1-2 working days from receipt of order for items labeled as In Stock. For goods that we have to order from UK suppliers, the delivery timescale is 2-4 working days. For goods that we have to order from our European suppliers, the delivery timescale is 5-10 working days. The definition of ‘working days’ here in terms of delivery is Monday to Friday, excepting bank holidays. If PB become aware of any availability issue from our suppliers regarding your order, we will notify you immediately.
We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer, or the goods being returned to us due to the delivery company being unable to deliver to the customer at the supplied address, or the non-collection of goods by the customer.
Whilst we make every effort to deliver all your goods within the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control such as loss by courier, adverse weather conditions, transport strikes or other circumstances.
Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles, some areas of Scotland, and The Channel Islands may take longer than for mainland areas of the UK.
From time to time, products may go out of stock, and if we are unable to supply a particular item, we will let you know you as soon as possible. We will not substitute any item unless we contact you and gain your agreement to the substitution. All goods are subject to availability.
We deliver to a large number of countries worldwide using experienced carriers. Our shipping costs are clearly outlined in the basket before checkout. Delivery charges to countries other than the UK and Ireland incur different carriage fees, depending on the delivery structure of our carriers, and these may be subject to change. Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for, and not PB. All overseas orders will be carefully packed for safe transit.
We use Royal Mail, UK Mail and ups for our deliveries.
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Returns
When returning items to PB, please use a secure courier, or recorded postal service. We are unable to process any replacement or refund if we do not receive the faulty item, and are not responsible for returned goods until they reach us. Upon receipt of the goods we will then Refund your original payment method as applicable for your returned goods. Refunds will be processed within 1 – 3 working days of us receiving the returned product. Please note we do not refund any postage.
Items must be Returned in there original condition as received meaning all tags still attached to the product and product must be in its original packaging, PB Reserve the right to refuse any returns that do not follow this policy. Items classed as underwear or base layer products cannot be returned for reasons of hygiene.
Please note that all goods that have been custom made, altered, or specially ordered are not refundable or available for exchange.
Returns on Helmets
PB reserve the right to refuse any helmet refund or exchange where the helmet appears to have been worn, or used in any way, for reasons of safety. Any damaged helmets will not be accepted for refund or exchange.
Exchanges
If you wish to return your item for a exchange due to it being the incorrect size for you then this can be done very easily
All you need to do is package up the item and include a short note explaining what you would like to do weather its a refund or a exchange, Upon receipt of the goods your matter will be dealt with within 1 working day.
