How to Confirm if the Type-C Port of Your Laptop Supports Video Output and Charging?
Step 1: Please check the model of your laptop, it should be on the back of the label;
Step 2: Search “brand + the model number of the device + manual” in Google, for example: “asus ux435 manual”;
Step 3: Check the manual and navigate to the view and check the type-c specification, if it states it supports power delivery
which means it supports charging. If it states the type-c port supports display which means it could support video output.
If the specification states bandwidth the type-c port supports only, which means the type-c port might not support video
output and charging. You could also contact the manufacturer to confirm that.
Multiple Display Resolution (Max. Resolution)
Notice: Please make sure the type-C port of your host supports video output.
For Windows OS(Some laptops only support 3 monitors due to their graphic card limit)
1)Single Display:
HDMI1: 3840x2160@30Hz(DP1.4); 3840x2160@30Hz(DP1.2)
HDMI2: 3840x2160@60Hz(DP1.4); 3840x2160@30Hz(DP1.2)
DP: 3840x2160@60Hz(DP1.4); 3840x2160@30Hz(DP1.2)
2)Dual Display:
HDMI1/2+DP: 3840x2160@60Hz+1080P@60Hz or 2x2560x1440@60Hz(DP1.4); 2x1080P@60Hz(DP1.2)
HDMI1+HDMI2: 3840x2160@60Hz+1080P@60Hz or 2x2560x1440@60Hz(DP1.4); 2x1080P@60Hz(DP1.2)
3)Triple Display:
HDMI1+HDMI2+DP: 3x1080P@60Hz(DP1.4); 2x1080P@60Hz+lower than 1080P@60Hz(DP1.2)
For Mac OS(only supports extend 1 external monitor with different content)
1)Single Display:
HDMI1: 3840x2160@30Hz(DP1.4); 3840x2160@30Hz(DP1.2)
HDMI2: 3840x2160@60Hz(DP1.4); 3840x2160@30Hz(DP1.2)
DP: 3840x2160@60Hz(DP1.4); 3840x2160@30Hz(DP1.2)
2)Dual Display:
HDMI2+DP: 2x3840x2160@60Hz(DP1.4); 2x3840x2160@30Hz(DP1.2)
HDMI1+HDMI2/DP: 2x3840x2160@30Hz
3)Triple Display:
HDMI1+HDMI2+DP: 3x3840x2160@30Hz
Specification:
1.Model: WL-UMD302
2.Ports: 1x USB-C(PD IN,100W), 1x HDMI1 (4K@30Hz), 1x HDMI2 (4K@60Hz), 1x DisplayPort(4K@60Hz),
1x Gigabit RJ45, 2xUSB3.0-A(5Gbps), 2 x USB2.0-A(480Mbps), 1x SD Card Slot, 1x TF Card Slot, 1 x Audio/Mic Port
3.Unit Size: 15.8 x 4.1 x 1.6cm/ 6.2 x 1.6 x 0.6in(L x W x H)
4.Cable Length: 25cm/9.8in
5.Unit Weight: 126g/4.4oz
6.Housing Material: Aluminum
7.Shell Color: Silver
What’s in the Package?
1 x USB-C Triple Display MST Docking Station
1 x Quick start guide
Warm Tips:
-The type-C port of your host should support video output and charging to enjoy the full function of this hub.
-For Windows-based computer, please make sure that your computer graphics card supports four monitors,
or you might have to disable the built-in monitor.
-Your USB-C phones/tablets should support the OTG function.
-The charger and charging cable are not included.
USB-C Devices Compatibility List (Partial):
Note: Please check the compatibility list below before purchasing. If your device is not on the list,
please let us know and we will be glad to help you check with it.
Apple: Mac Studio 2022, iMac(2017, 2019, 2020), MacBook Pro 16-inch (2019, 2021),MacBook Air 13-inch (2018, 2019, 2020),
MacBook Pro 13-inch (2016, 2017, 2018, 2019, 2020),MacBook Pro 14-inch 2021, MacBook Pro 15-inch (2016, 2017, 2018, 2019);
Dell: XPS 13 7390 2-in-1 (Ice Lake), XPS 12 9250, XPS 13 9350, XPS 13 9360, XPS 13 9370, XPS 13 9380,
XPS 15 9550 (Intel + Nvidia GPU), XPS 15 9550 (Intel GPU), XPS 15 9560 (Intel + Nvidia GPU), XPS 15 9570, XPS 17 9700,
XPS 12 XPS9250,Dell LATITUDE 7480, Alienware 13 R3, Alienware 15 R3, Alienware 17 R4, Dell Precision 15 M7510,
Dell Precision 17 M7710, Dell XPS 13 9365, Dell Precision 15 5000 Series (5510), Dell Precision 15 3000 Series (3510),
Dell Latitude 7370 (3C7XP), Dell Latitude 12 7275, Alienware 17 R3, Dell Precision M5510 15.6";
HP: EliteBook Folio G1 (Model V1C43EA), Spectre x360 Convertible 13-w000 (SKU W9A95AV), Spectre x360 - 13-ac003la,
Spectre x360 - 15-ch000, Elite X2 1012 G1, HP Spectre x360 - 13-ae011dx (Late 2017),Elite x2 1012 G2,HP Spectre x360 (2017),
HP EliteBook Folio G1 12.5", HP ZBook 15 G3, HP Zbook 17 G3 Workstation, HP ZBook Studio Series, HP Elite X2 1012 G1,
HP Spectre x360 2-in-1 13-W023DX 13.3";
Intel: NUC8i7HVK (Hades Canyon), NUC8i7HNK (Hades Canyon), NUC9VXQNX (Ghost Canyon), Intel NUC9V7QNX (Ghost Canyon),
Intel NUC9i9QNX (Ghost Canyon), Intel NUC9i7QNX (Ghost Canyon), Intel NUC9i5QNX (Ghost Canyon);
Lenovo: Thinkpad P50, Thinkpad P51, Thinkpad P70, Lenovo Yoga C930, Lenovo X1 Carbon 7th Gen, ThinkPad P70 Series
Mobile Workstation, Lenovo Legion Y720, Lenovo ThinkPad T570, Lenovo Miix 720, Lenovo ThinkPad X1 Carbon (5th Gen 2017),
Lenovo ThinkPad X1 Yoga (2nd Gen 2017), Lenovo ThinkPad P50;
Others: MSI VR Ready GS43VR Phantom Pro-006; ASUS ZenBook Pro UX501VW and more.
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let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
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