● For a presumably defective product received, this one would be a bit tricky. Please tell us where the problem occurs, and our Customer Service and Technical Department will work it through with you.
Pictures and videos can come in handy here.
● For any confusing or false description in the listing that causes a mis-purchase, please kindly remind us so we can improve our listings and continuously offer a better purchasing experience to you and to all our customers as well. Did it occur to be our mistake for the faulty transaction, we would be responsible for the return cost.
● We wish you understand the pressures here, and our effort will always come to your aid.