Worldwide
Delivery
Wherever you
are in the world, our mosaics can reach you. We’ve made sure that
our fine quality of mosaic art is accessible to the largest
audience possible, in line with our belief that beauty should be
celebrated at every opportunity.
Shipping Time
If the mosaic
is available in stock, it will be shipped immediately and will take
approximately 5 days to reach your doorstep via DHL Worldwide
Express.
Shipping
outside the USA may vary from country to country depending on
zones.
Whole sale or
larger orders
Thanks to our
combined shipping rate program, the more you buy, the less your pay
for shipping. Contact us for large or wholesale orders.
VAT and custom
duties:
The prices on
the website do not include VAT or custom duties at destination.
We offer
refunds only in the following cases:
- If the damage found upon unrolling is irreparable.
However, we require an immediate photo to be taken, within 5
days of receipt, in order to estimate the cost of damage and
replace your mosaic. A free pickup from your address will be
arranged and a new mosaic will be produced to replace the
damaged one.
- If the mosaic received is very different than the one
in the image upon order. However, we require an immediate
photo to be taken, within 5 days of receipt. A full replacement will be made then.
We send you a
picture of your exact mosaic prior to shipping to avoid any
confusion upon arrival.
Once you approve the picture of your exact mosaic prior to shipment
you can't return it once you receive it unless it is damaged
(Please refer to point 1 above).
All cases left
unreported after 1 week of receipt will be dismissed by our claim
department.
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