We use China post , China ’s international expedited shipping service, for the door-to-door shipping.

Guarantee/Promises:

      I always appreciate positive feedback on eBay to let me know that you have received your 
order, and are completely satisfied. If you are unhappy with the product or service you 
receive, give me the opportunity to correct it before giving me negative feedback. I want to 
hear your concerns so I can improve my business. Negative feedback solves no problems.

1. If you don't receive the order after 30 days we sent it,please contact us,and then we 
will give you the full refund.

2. We refund or exchange if the item is broken or lost in the shipping, please contact us 
by email before return the goods and give us the picture of the broken items. Your 
satisfaction is guaranteed! All of our items have a 30 days return privilege. If you have 
any problem or question, please tell us your problem in time. And we will do our best to 
solve the problem and give you a satisfying answer.

3. If you received the defective items,please email us.we will negotiate with you about the 
problem untill you are satisfaction.


4. If you are satisfied with our product and service, please leave us a positive feedback 
of 5 starts of items as described, communication, dispatch time&postage and Packaging 
Charges. Thanks a lot.Good Luck!!    

Company:

         Song Chung Musical Instrument Co. Ltd., is a family owned and operated company that was established in early 1990s in Hebei Province , China . All our string instruments – violins, violas, cellos and basses are hand-made by Master Song Tieji and his apprentices. We have access to the best wood in China ’s virgin forests that is then naturally dried for five to twenty years. And the spruce top, maple back, sides and t scrolls of all our violins are hand-carved. The Song violins are well received in both China and all over the world. Our violins not only produce rich and magnificent tones but are beautiful in their appereances.